touch points Archives - Shep Hyken | Customer Service Expert

Instant Gratification - Low Res

Here is a great customer service strategy: Instant Gratification. This doesn’t happen at the end of the transaction. This must happen at every step of the way. During the customer journey, there are multiple touch points, times when the customer interacts with a company’s employees, website, or product. The idea is to make every customer interaction an experience that delivers instant gratification. (more…)

© 2024 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Lega p

Site by: digitalONDA