gift with purchase Archives - Shep Hyken | Customer Service Expert

Customer Gift or Marketing

Guest Experience

Have you ever been given a gift of appreciation from the place that you do business with? The other night I ate at a restaurant. Once we sat down, the server brought over champagne glasses for each of us. The server told us that they love to start every guest experience with a complimentary glass of champagne to toast the customer. (more…)

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