Tag Archives: employee training
Being Off Duty Doesn’t Mean You Aren’t Responsible for Customer Service (and More)
This may start out to sound like a rant, but it isn’t. It’s simply the set up for the customer service lesson to be learned. I’m at an airport, working my way through the security line for about fifteen minutes. … Continue reading
Hire Slow, Fire Quickly
There is an old concept in business that you should hire slow and fire quickly. This means that you should take your time when bringing someone into your organization. On the flip-side, if it is not working out, let the … Continue reading
Posted in Employee Interaction, Hire Right
Tagged employee performance, employee training
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Customer Service Tip – Employee Fulfillment a Key to Creating a Customer Focused Culture
Employees want to feel appreciated and trusted. One way of proving this is to invest in them through training. They know you are taking their time, which they are being paid for, and the resources (trainers, training materials, etc.), which … Continue reading
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