Tag Archives: customer service
Create a Customer Service Board of Directors
My last article discussed the idea of creating a “Customer Board of Directors” from your community of customers. This article focuses on creating a “Customer Service Board of Directors.” The difference between the two is the word “service.” The last … Continue reading
Create a Customer Board of Directors
One of the seven customer service strategies covered in my latest book, “The Amazement Revolution,” focuses on creating a community of loyal customers. This strategy is often viewed as a marketing strategy, but I disagree. It is really a very … Continue reading
Watching and Listening to Customers Can Help You Deliver Exceptional Customer Service
My definition for delivering “amazing” customer service is to consistently be above average. At a minimum this is just a little above average. That’s what the best companies do. They are consistently above average. Note that word “consistently.” That’s the … Continue reading
Six Strategies to Compete In Business
This article started out to be about how the little guy company can compete with a big company. Specifically, in a recent interview I was asked how a small local business can use customer service to compete when a large … Continue reading
Five Ways to Create a Customer Service Culture
The reason an organization can deliver good or bad customer service comes down to one thing; what is happening on the inside of that organization. To sum it up in one word: culture.
Top Ten Customer Service Strategies for the New Year
1. Be better than average. Amazing companies don’t always deliver “Wow!” type experiences. No, they are just a little better than average – all of the time. All of the time is the secret. Anyone can be good or great … Continue reading
Secret to Amazing Customer Service: Be Better than Average
Your secret weapon is customer service. Wait! It’s not a secret anymore. Just about every company I do business with claims they deliver customer service. My experience as I look back over just the last year is that for many … Continue reading
Creative Problem Solving Can Lead to Amazing Customer Service
The story you’re about to read is a five-star, scale of one to ten – give them an eleven – amazing customer service story. First, some background. It’s obvious we’re in a tough economy, but somehow there are businesses that … Continue reading
How to Receive Customer Service
So, you want great customer service? You want to be treated with respect. You want your complaint resolved. You just want what is right – a good customer service experience. For this short article let’s take a different approach. Rather … Continue reading
How Can You Achieve Customer Loyalty
Customer loyalty may not be what you think it is. Most people or companies claim to have great customer service and customer satisfaction scores, which they think leads to loyalty. However, these scores may be misunderstood.
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