Tag Archives: customer service strategy
Being Off Duty Doesn’t Mean You Aren’t Responsible for Customer Service (and More)
This may start out to sound like a rant, but it isn’t. It’s simply the set up for the customer service lesson to be learned. I’m at an airport, working my way through the security line for about fifteen minutes. … Continue reading
Sell the Sizzle AND the Steak
Morton’s, the upscale restaurant chain, claims to sell the “best steak anywhere.” I won’t argue with that. It is consistently excellent, as are the rest of their menu items. However, they have much more to offer than just an excellent … Continue reading
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