customer friendly Archives - Shep Hyken | Customer Service Expert

You Shouldn’t Have Told Me That

The other day I went out to breakfast with some friends. There were eight of us, so we needed two tables pushed together. The restaurant was crowded. The hostess pointed to a table and said when that party got up, we could have their table and the table next to them, which was empty. It looked like they were almost finished with their breakfast, but we had no idea how long that might be. (more…)

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