| Please note that International orders will be charged an additional $8.00 for shipping. Thank you! |
Knowledge Products
Special Package - Amazing Value!
The Cult of the Customer (book)....$21.95
Moments of Magic (book)................$12.95
The Loyal Customer (book).............$ 8.95
Moments of Magic 101 (DVD)..........$69.00
plus the Weekly Business Insights..$19.95
$132.80 value (Buy the Package)...$50.00
------------------------------------
The Cult of the Customer
Create an Amazing Customer Experience that Turns
Satisfied Customers into Customer Evangelists!
Shep's latest book - The Wall Street Journal, USA
Today and Amazon.com Best Seller! This book is
filled with lessons, strategies and case studies that
will show you how to build a customer service culture
that will make your customers and employees say,
"Wow!" And, now there is a free version of the
book as an iPhone app!
Click here to get more information.
256 page hardback (Add to Cart)............... $21.95
Moments of Magic
Be a Star With Your Customers and Keep Them
Forever! (Book)
Shep's #1 seller! This is a clearly written, easy-to-
read, easy to understand guide to customer service,
and is for anyone in any job. Filled with information,
techniques, and stories, it will teach you and
everyone in your organization to deliver excellent
service to your internal and outside customers.
Click here to get more information.
164 page paperback (Add to Cart)........$12.95
e-Book in PDF format (Add to Cart).....$ 8.97
The Loyal Customer
A Lesson From A Cab Driver (Book)
In this short book/lesson you will learn the
difference between a satisfied customer and a loyal
customer. Frank is a cab driver who knew that
satisfied customers might give him a nice tip, but
loyal customers would call him every time they
needed a cab. Read this book and learn the secrets
to creating customer loyalty!
Click here to get more information.
64 page paperback (Add to Cart)...............$ 8.95
e-Book in PDF format (Add to Cart)..........$ 5.97
Moments of Magic 101
Video Training DVD for Individuals
You can now load a DVD into your computer and
have Shep Hyken talking directly to you about how
to deliver excellent service that leads to loyal
relationships with your customers and clients. First
you will be exposed to the Moments of Magic™
concept. Then you will be taken to one of Shep's live
performances to experience the famous Taxi Cab
Story. Then Shep delivers six specific strategies.
Included with the DVD is a link to a PDF files of the
workbook. Please contact us to discuss using the
DVD for group training.
Click here to get more information.
22 Minute Training DVD (Add to Cart).........$69.00
*** SPECIAL PACKAGE ***
The Cult of the Customer (book)....$21.95
Moments of Magic (book)................$12.95
The Loyal Customer (book).............$ 8.95
Moments of Magic 101 (DVD)..........$69.00
plus the Weekly Business Insights..$19.95
$132.80 value (Buy the Package)....$50.00
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright © 2009 by Shep Hyken, CSP, CPAE
and Shepard Presentations, LLC
Special Package - Amazing Value!
The Cult of the Customer (book)....$21.95
Moments of Magic (book)................$12.95
The Loyal Customer (book).............$ 8.95
Moments of Magic 101 (DVD)..........$69.00
plus the Weekly Business Insights..$19.95
$132.80 value (Buy the Package)...$50.00
------------------------------------
The Cult of the Customer
Create an Amazing Customer Experience that Turns
Satisfied Customers into Customer Evangelists!
Shep's latest book - The Wall Street Journal, USA
Today and Amazon.com Best Seller! This book is
filled with lessons, strategies and case studies that
will show you how to build a customer service culture
that will make your customers and employees say,
"Wow!" And, now there is a free version of the
book as an iPhone app!
Click here to get more information.
256 page hardback (Add to Cart)............... $21.95
Moments of Magic
Be a Star With Your Customers and Keep Them
Forever! (Book)
Shep's #1 seller! This is a clearly written, easy-to-
read, easy to understand guide to customer service,
and is for anyone in any job. Filled with information,
techniques, and stories, it will teach you and
everyone in your organization to deliver excellent
service to your internal and outside customers.
Click here to get more information.
164 page paperback (Add to Cart)........$12.95
e-Book in PDF format (Add to Cart).....$ 8.97
The Loyal Customer
A Lesson From A Cab Driver (Book)
In this short book/lesson you will learn the
difference between a satisfied customer and a loyal
customer. Frank is a cab driver who knew that
satisfied customers might give him a nice tip, but
loyal customers would call him every time they
needed a cab. Read this book and learn the secrets
to creating customer loyalty!
Click here to get more information.
64 page paperback (Add to Cart)...............$ 8.95
e-Book in PDF format (Add to Cart)..........$ 5.97
Moments of Magic 101
Video Training DVD for Individuals
You can now load a DVD into your computer and
have Shep Hyken talking directly to you about how
to deliver excellent service that leads to loyal
relationships with your customers and clients. First
you will be exposed to the Moments of Magic™
concept. Then you will be taken to one of Shep's live
performances to experience the famous Taxi Cab
Story. Then Shep delivers six specific strategies.
Included with the DVD is a link to a PDF files of the
workbook. Please contact us to discuss using the
DVD for group training.
Click here to get more information.
22 Minute Training DVD (Add to Cart).........$69.00
*** SPECIAL PACKAGE ***
The Cult of the Customer (book)....$21.95
Moments of Magic (book)................$12.95
The Loyal Customer (book).............$ 8.95
Moments of Magic 101 (DVD)..........$69.00
plus the Weekly Business Insights..$19.95
$132.80 value (Buy the Package)....$50.00
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright © 2009 by Shep Hyken, CSP, CPAE
and Shepard Presentations, LLC
| Shep Hyken's Weekly Business Insight Series! Every week for a full year you will receive, via email, a business tip that will help you deliver better service and improve relationships with the people you work with. Many great ideas! Click here to learn more. (Add to Cart)....$19.95 |
| We accept Mastercard, Visa, American Express and PayPal. International orders will be charged an additional $8.00 for shipping. |
| A Customer Service Culture |
| A Customer Loyalty Mindset |
| Shep Hyken Customer Service Speaker |
| Shep Hyken: Customer Service Speaker and Expert... Programs on amazing customer service, customer loyalty, internal service and more. |
| Click here for a free subscription to The Shepard Letter. Shep's short monthly newsletter includes articles, business tips and more. Subscribe now! |
| Please note that International orders will be charged an additional $8.00 for shipping. Thank you! |