http://www.hyken.com/ 2011-04-14T22:21:54+00:00 daily 1.0 http://www.hyken.com/improving-customer-service/create-a-customer-service-board-of-directors/ 2012-02-22T16:05:46+00:00 monthly 0.2 http://www.hyken.com/customer-service-experience/create-a-customer-board-of-directors/ 2012-02-22T16:03:24+00:00 monthly 0.2 http://www.hyken.com/marketing/six-strategies-to-compete-in-business/ 2012-02-22T16:01:18+00:00 monthly 0.2 http://www.hyken.com/employee-treatment-2/employee-interaction/being-off-duty-doesnt-mean-you-arent-responsible-for-customer-service-and-more/ 2012-02-22T16:00:19+00:00 monthly 0.2 http://www.hyken.com/articles/are-you-an-expert/ 2012-02-22T14:54:46+00:00 monthly 0.2 http://www.hyken.com/customer-loyalty-month/ 2012-02-20T22:41:49+00:00 weekly 0.6 http://www.hyken.com/get-to-know-your-customer-day/ 2012-02-20T22:21:54+00:00 weekly 0.6 http://www.hyken.com/customer-service-training/1013/ 2012-02-13T01:57:54+00:00 monthly 0.2 http://www.hyken.com/customer-experience-2/1012/ 2012-02-10T02:19:29+00:00 monthly 0.2 http://www.hyken.com/customer-service-tips/1011/ 2012-02-10T02:09:02+00:00 monthly 0.2 http://www.hyken.com/customer-service-3/1010/ 2012-02-10T02:05:18+00:00 monthly 0.2 http://www.hyken.com/customer-confidence/1118/ 2012-02-10T01:58:40+00:00 monthly 0.2 http://www.hyken.com/customer-treatment/watching-and-listening-to-customers-can-help-you-deliver-exceptional-customer-service/ 2012-02-08T17:01:29+00:00 monthly 0.2 http://www.hyken.com/uncategorized/customer-service-recovery-can-show-how-good-you-are/ 2012-02-03T21:00:23+00:00 monthly 0.2 http://www.hyken.com/customer-service-3/1117/ 2012-02-03T20:59:05+00:00 monthly 0.2 http://www.hyken.com/articles/the-honeymoon-should-never-be-over/ 2012-02-03T20:49:04+00:00 monthly 0.2 http://www.hyken.com/customer-service-training/five-ways-to-create-a-customer-service-culture/ 2012-01-21T21:32:05+00:00 monthly 0.2 http://www.hyken.com/articles/top-ten-customer-service-strategies-for-the-new-year/ 2012-01-04T23:29:31+00:00 monthly 0.2 http://www.hyken.com/internal-customers/customer-service-systems-start-with-people/ 2011-12-28T16:10:58+00:00 monthly 0.2 http://www.hyken.com/articles/secret-to-amazing-customer-service-be-better-than-average/ 2011-12-21T16:34:39+00:00 monthly 0.2 http://www.hyken.com/articles/employee-loyalty-leadership/ 2011-12-20T20:46:11+00:00 monthly 0.2 http://www.hyken.com/customer-experience-2/details-matter-customers-need-to-know-and-care-about-them/ 2011-12-14T16:10:54+00:00 monthly 0.2 http://www.hyken.com/customer-experience-2/creative-problem-solving-can-lead-to-amazing-customer-service/ 2011-12-07T15:55:13+00:00 monthly 0.2 http://www.hyken.com/customer-experience-2/do-you-know-the-power-of-your-customers/ 2011-11-29T20:43:05+00:00 monthly 0.2 http://www.hyken.com/articles/up-your-customer-service-game/ 2011-11-28T15:18:23+00:00 monthly 0.2 http://www.hyken.com/customer-treatment/how-to-receive-customer-service/ 2011-11-23T12:43:00+00:00 monthly 0.2 http://www.hyken.com/customer-loyalty/1009/ 2011-11-22T20:29:58+00:00 monthly 0.2 http://www.hyken.com/articles/mundane-to-magic/ 2011-11-22T20:24:32+00:00 monthly 0.2 http://www.hyken.com/articles/anti-no/ 2011-11-22T20:14:03+00:00 monthly 0.2 http://www.hyken.com/articles/what-matters-most/ 2011-11-22T20:00:03+00:00 monthly 0.2 http://www.hyken.com/articles/front-end-alignment/ 2011-11-22T19:32:35+00:00 monthly 0.2 http://www.hyken.com/articles/wow-the-employee-%e2%80%93-wow-the-customer/ 2011-11-22T19:24:54+00:00 monthly 0.2 http://www.hyken.com/articles/customer-service-strategy-ten-questions-to-ask-when-something-fails/ 2011-11-22T19:19:32+00:00 monthly 0.2 http://www.hyken.com/articles/the-appreciation-call/ 2011-11-21T18:03:59+00:00 monthly 0.2 http://www.hyken.com/leadership/are-you-the-owner/ 2011-11-16T13:16:58+00:00 monthly 0.2 http://www.hyken.com/customer-loyalty/high-customer-satisfaction-scores-do-not-mean-increased-revenue/ 2011-11-08T22:33:33+00:00 monthly 0.2 http://www.hyken.com/customer-loyalty/how-can-you-achieve-customer-loyalty/ 2011-11-02T14:04:17+00:00 monthly 0.2 http://www.hyken.com/articles/selling-me-more-is-good-customer-service/ 2011-10-26T20:35:08+00:00 monthly 0.2 http://www.hyken.com/articles/it-didnt-absolutely-positively-have-to-be-here-overnight-but-it-was/ 2011-10-26T20:26:46+00:00 monthly 0.2 http://www.hyken.com/customer-experience-2/technology-and-social-media-combine-to-enhance-the-customer-experience/ 2011-10-26T14:36:39+00:00 monthly 0.2 http://www.hyken.com/customer-loyalty/product-failure-leads-to-lack-of-confidence-leading-to-customer-defection/ 2011-10-18T22:29:49+00:00 monthly 0.2 http://www.hyken.com/articles/service-recovery-love-means-never-having-to-say-you%e2%80%99re-sorry/ 2011-10-14T20:54:20+00:00 monthly 0.2 http://www.hyken.com/improving-customer-service/the-on-line-customer-experience/ 2011-10-14T20:52:27+00:00 monthly 0.2 http://www.hyken.com/articles/my-last-lecture/ 2011-10-14T20:40:29+00:00 monthly 0.2 http://www.hyken.com/articles/the-customer-bill-of-rights/ 2011-10-14T20:40:16+00:00 monthly 0.2 http://www.hyken.com/marketing/sell-the-sizzle-and-the-steak/ 2011-10-14T20:37:11+00:00 monthly 0.2 http://www.hyken.com/uncategorized/humor-can-help-reinforce-rules/ 2011-10-14T20:31:39+00:00 monthly 0.2 http://www.hyken.com/articles/ask-the-extra-questions/ 2011-10-14T20:29:48+00:00 monthly 0.2 http://www.hyken.com/articles/unconditional-customer-service-%e2%80%93-in-good-times-and-bad/ 2011-10-14T20:20:10+00:00 monthly 0.2 http://www.hyken.com/articles/three-powerful-%e2%80%9ccustomer-service%e2%80%9d-strategies-that-work-in-a-tough-economy/ 2011-10-14T20:16:52+00:00 monthly 0.2 http://www.hyken.com/articles/more-lessons-from-the-cult-of-the-customer/ 2011-10-14T18:51:05+00:00 monthly 0.2 http://www.hyken.com/uncategorized/customer-service-rules-the-numbers-prove-it/ 2011-10-14T18:49:06+00:00 monthly 0.2 http://www.hyken.com/articles/rough-economy-creates-good-customer-service-practices/ 2011-10-14T18:47:00+00:00 monthly 0.2 http://www.hyken.com/articles/starting-over/ 2011-10-14T18:44:00+00:00 monthly 0.2 http://www.hyken.com/articles/no-brown-m-ms/ 2011-10-14T18:41:47+00:00 monthly 0.2 http://www.hyken.com/articles/a-very-short-lesson-about-rules/ 2011-10-14T18:40:27+00:00 monthly 0.2 http://www.hyken.com/articles/old-milt-linder/ 2011-10-14T18:38:55+00:00 monthly 0.2 http://www.hyken.com/articles/ten-compelling-reasons-to-deliver-an-amazing-customer-service-experience/ 2011-10-14T18:35:29+00:00 monthly 0.2 http://www.hyken.com/articles/ten-more-reasons-to-deliver-amazing-customer-service/ 2011-10-14T18:33:03+00:00 monthly 0.2 http://www.hyken.com/articles/customer-convenience-is-important-to-resolving-customer-service-problems/ 2011-10-14T18:32:00+00:00 monthly 0.2 http://www.hyken.com/articles/online-customer-service/ 2011-10-14T16:59:01+00:00 monthly 0.2 http://www.hyken.com/articles/customer-service-lessons-my-parents-taught-me/ 2011-10-14T16:58:45+00:00 monthly 0.2 http://www.hyken.com/articles/dont-just-customize-personalize-your-promotions/ 2011-10-14T16:57:16+00:00 monthly 0.2 http://www.hyken.com/articles/show-up/ 2011-10-14T16:46:13+00:00 monthly 0.2 http://www.hyken.com/articles/through-the-eyes-of-your-customers/ 2011-10-14T16:45:35+00:00 monthly 0.2 http://www.hyken.com/marketing/impressions-versus-expressions/ 2011-10-14T16:44:03+00:00 monthly 0.2 http://www.hyken.com/articles/customer-service-strategy-provide-membership/ 2011-10-14T16:42:03+00:00 monthly 0.2 http://www.hyken.com/articles/treating-customers-right-starts-by-treating-employees-right/ 2011-10-14T16:41:05+00:00 monthly 0.2 http://www.hyken.com/customer-service-tips/customer-service-tip-we%e2%80%99re-in-business-to-serve-our-customers/ 2011-10-14T16:39:34+00:00 monthly 0.2 http://www.hyken.com/customer-loyalty/ten-ideas-to-help-you-obtain-customer-loyalty/ 2011-10-13T22:36:04+00:00 monthly 0.2 http://www.hyken.com/customer-experience-2/customer-service-could-help-banks-reduce-consumer-anxiety-over-fees/ 2011-10-05T03:20:40+00:00 monthly 0.2 http://www.hyken.com/customer-experience-2/upgrade-your-words-to-improve-your-customer-service-experience/ 2011-09-28T01:17:41+00:00 monthly 0.2 http://www.hyken.com/speaking-presentations/fee-schedule/ 2011-09-26T11:30:24+00:00 weekly 0.6 http://www.hyken.com/employee-treatment-2/employee-interaction/ten-customer-and-employee-focused-ideas-for-national-customer-service-week/ 2011-09-19T15:53:36+00:00 monthly 0.2 http://www.hyken.com/customer-experience-2/targets-customer-debacle-over-popular-designer/ 2011-09-19T12:52:32+00:00 monthly 0.2 http://www.hyken.com/customer-loyalty/steve-jobs-knew-it-was-all-about-the-customer/ 2011-09-14T12:38:08+00:00 monthly 0.2 http://www.hyken.com/customer-loyalty/%e2%80%9ci%e2%80%99ll-have-the-usual-%e2%80%9d-customer-consistency-leads-to-loyalty/ 2011-09-07T12:36:33+00:00 monthly 0.2 http://www.hyken.com/events/ 2011-08-31T14:04:22+00:00 weekly 0.6 http://www.hyken.com/customer-experience-2/get-creative-with-titles-and-company-terminology/ 2011-08-31T01:19:10+00:00 monthly 0.2 http://www.hyken.com/customer-service-2/up-service-your-customer/ 2011-08-23T22:04:34+00:00 monthly 0.2 http://www.hyken.com/customer-service-tips/customer-service-tip-what-not-to-do-twenty-ways-to-kill-customer-loyalty/ 2011-08-16T19:57:05+00:00 monthly 0.2 http://www.hyken.com/customer-experience-2/customer-preference/ 2011-08-10T03:43:53+00:00 monthly 0.2 http://www.hyken.com/employee-engagement/unique-methods-prove-more-than-one-way-to-skin-a-cat/ 2011-07-26T23:03:14+00:00 monthly 0.2 http://www.hyken.com/employee-treatment-2/employee-interaction/hire-slow-fire-quickly/ 2011-07-20T12:59:19+00:00 monthly 0.2 http://www.hyken.com/customer-experience-2/when-does-customer-service-start-and-stop/ 2011-07-12T14:50:48+00:00 monthly 0.2 http://www.hyken.com/articles/customer-service-debrief-helps-us-learn-from-mistakes-and-successes/ 2011-07-07T12:49:25+00:00 monthly 0.2 http://www.hyken.com/blog/ 2011-06-27T22:16:09+00:00 weekly 0.6 http://www.hyken.com/customer-service-tips/customer-service-tip-make-a-good-last-impression/ 2011-06-21T16:13:30+00:00 monthly 0.2 http://www.hyken.com/customer-service-tips/internal-customer-service-tip-%e2%80%93-ask-your-team-what-they-think-can-change/ 2011-06-13T18:00:46+00:00 monthly 0.2 http://www.hyken.com/customer-experience-2/customer-service-can-de-commoditize-your-business/ 2011-06-08T13:30:00+00:00 monthly 0.2 http://www.hyken.com/customer-service-3/issue-a-customer-service-challenge-that-inspires-your-team/ 2011-05-31T21:35:19+00:00 monthly 0.2 http://www.hyken.com/customer-service-tips/internal-customer-service-tip-%e2%80%93-embrace-the-uniqueness-of-your-employees/ 2011-05-25T19:31:55+00:00 monthly 0.2 http://www.hyken.com/speaking-presentations/ 2011-05-18T15:13:36+00:00 weekly 0.6 http://www.hyken.com/customer-service-tips/customer-service-tip-%e2%80%93-employee-fulfillment-a-key-to-creating-a-customer-focused-culture/ 2011-05-16T15:01:34+00:00 monthly 0.2 http://www.hyken.com/customer-service-3/customer-service-stats-prove-why-everyone-must-deliver-excellent-customer-service/ 2011-05-11T02:24:46+00:00 monthly 0.2 http://www.hyken.com/customer-experience-2/invest-in-the-customer-experience/ 2011-05-04T02:28:50+00:00 monthly 0.2 http://www.hyken.com/lexus042811/ 2011-04-29T21:24:47+00:00 weekly 0.6 http://www.hyken.com/customer-service-tips/customer-service-tip-offer-your-customers-an-amenity/ 2011-04-26T15:05:43+00:00 monthly 0.2 http://www.hyken.com/customer-experience-2/the-real-customer-experience-through-the-eyes-of-your-customers/ 2011-04-18T16:59:08+00:00 monthly 0.2 http://www.hyken.com/customer-service-3/keeping-the-customer-satisfied-with-recovery/ 2011-04-18T16:55:17+00:00 monthly 0.2 http://www.hyken.com/articles/ten-customer-service-tips-for-customer-loyaltymonth/ 2011-04-18T16:48:51+00:00 monthly 0.2 http://www.hyken.com/articles/customer-service-tip-from-lexus/ 2011-04-18T11:46:58+00:00 monthly 0.2 http://www.hyken.com/news-media/ 2011-04-18T01:40:17+00:00 weekly 0.6 http://www.hyken.com/online-store/the-amazement-revolution/ 2011-04-18T01:21:19+00:00 weekly 0.6 http://www.hyken.com/online-store/ 2011-04-18T01:12:58+00:00 weekly 0.6 http://www.hyken.com/who-is-shep/ 2011-04-18T01:01:03+00:00 weekly 0.6 http://www.hyken.com/customer-service-2/what-should-you-call-your-customer/ 2011-04-13T12:08:07+00:00 monthly 0.2 http://www.hyken.com/articles/customer-service-and-amazement-opportunities-are-everywhere/ 2011-04-06T14:15:02+00:00 monthly 0.2 http://www.hyken.com/testimonials/ 2011-03-24T16:08:45+00:00 weekly 0.6 http://www.hyken.com/the-shepard-letter/ 2011-03-23T17:04:12+00:00 weekly 0.6 http://www.hyken.com/online-store/the-cult-of-the-customer/ 2011-03-21T11:42:32+00:00 weekly 0.6 http://www.hyken.com/job/ 2011-03-20T21:41:13+00:00 weekly 0.6 http://www.hyken.com/the-customer-focus/ 2011-03-10T20:39:39+00:00 weekly 0.6 http://www.hyken.com/resources/ 2011-03-10T13:16:55+00:00 weekly 0.6 http://www.hyken.com/articles/customer-service-may-not-be-the-answer/ 2011-03-10T04:24:28+00:00 monthly 0.2 http://www.hyken.com/online-store/mobile-phone-apps/ 2011-03-08T20:23:34+00:00 weekly 0.6 http://www.hyken.com/the-shepard-letter/thank-you/ 2011-03-08T17:28:48+00:00 weekly 0.6 http://www.hyken.com/online-store/the-only-the-best/ 2011-03-08T16:47:39+00:00 weekly 0.6 http://www.hyken.com/online-store/moments-of-magic/ 2011-03-08T16:46:44+00:00 weekly 0.6 http://www.hyken.com/legal-information/terms-and-conditions/ 2011-03-08T15:45:26+00:00 weekly 0.6 http://www.hyken.com/speaking-presentations/upcoming-events/ 2011-03-08T14:57:49+00:00 weekly 0.6 http://www.hyken.com/speaking-presentations/photos-of-shep-hyken/ 2011-03-07T22:53:15+00:00 weekly 0.6 http://www.hyken.com/contact-shep/ 2011-03-06T20:27:48+00:00 weekly 0.6 http://www.hyken.com/customer-service-2/1068/ 2011-03-04T21:30:17+00:00 monthly 0.2 http://www.hyken.com/customer-loyalty/1087/ 2011-03-04T21:30:17+00:00 monthly 0.2 http://www.hyken.com/customer-service-2/1067/ 2011-03-04T21:30:17+00:00 monthly 0.2 http://www.hyken.com/customer-service-2/1128/ 2011-03-04T21:30:17+00:00 monthly 0.2 http://www.hyken.com/customer-service-tips/1086/ 2011-03-04T21:30:17+00:00 monthly 0.2 http://www.hyken.com/customer-service-2/1127/ 2011-03-04T21:30:17+00:00 monthly 0.2 http://www.hyken.com/articles/employee-loyalty-list/ 2011-03-04T20:46:06+00:00 monthly 0.2 http://www.hyken.com/articles/the-employee-loyalty-formula/ 2011-03-04T20:45:50+00:00 monthly 0.2 http://www.hyken.com/where-will-shep-be/ 2011-03-04T20:44:31+00:00 weekly 0.6 http://www.hyken.com/who-is-shep/hall-of-fame/ 2011-03-04T20:44:12+00:00 weekly 0.6 http://www.hyken.com/speaking-presentations/partial-client-list/ 2011-03-04T20:41:56+00:00 weekly 0.6 http://www.hyken.com/online-store/seven-strategies-to-win-customers-for-life/ 2011-03-04T20:38:43+00:00 weekly 0.6 http://www.hyken.com/online-store/the-customer-focus/ 2011-03-04T20:36:23+00:00 weekly 0.6 http://www.hyken.com/online-store/the-loyal-customer/ 2011-03-04T20:36:05+00:00 weekly 0.6 http://www.hyken.com/online-store/weekly-business-insights-series/ 2011-03-04T20:35:50+00:00 weekly 0.6 http://www.hyken.com/online-store/creating-moments-of-magic/ 2011-03-04T20:34:15+00:00 weekly 0.6 http://www.hyken.com/online-store/moments-of-magic-101/ 2011-03-04T20:33:10+00:00 weekly 0.6 http://www.hyken.com/online-store/moments-of-magic-audio/ 2011-03-04T20:32:55+00:00 weekly 0.6 http://www.hyken.com/legal-information/ 2011-03-04T20:26:40+00:00 weekly 0.6 http://www.hyken.com/bahavioral-assessments/ 2011-03-04T20:26:04+00:00 weekly 0.6 http://www.hyken.com/online-store/thank-you/ 2011-03-03T20:27:34+00:00 weekly 0.6 http://www.hyken.com/articles/constantly-upgrade/ 2011-03-03T19:35:02+00:00 monthly 0.2 http://www.hyken.com/articles/the-cult-of-atrocity/ 2011-03-03T19:32:13+00:00 monthly 0.2 http://www.hyken.com/articles/accelerator-questions-another-lesson-from-%e2%80%9cthe-cult-of-the-customer%e2%80%9d/ 2011-03-03T19:30:06+00:00 monthly 0.2 http://www.hyken.com/articles/customer-service-is-a-team-effort/ 2011-03-03T19:28:57+00:00 monthly 0.2 http://www.hyken.com/articles/meet-agent-vic-service-with-a-smile/ 2011-03-03T19:27:57+00:00 monthly 0.2 http://www.hyken.com/articles/writing-appreciation-letters-can-be-a-learning-exercise/ 2011-03-03T19:24:43+00:00 monthly 0.2 http://www.hyken.com/articles/five-accountabilities-to-help-you-achieve-your-goals-in-the-new-year/ 2011-03-03T19:22:34+00:00 monthly 0.2 http://www.hyken.com/sitemap/ 2011-03-03T17:45:43+00:00 weekly 0.6 http://www.hyken.com/legal-information/testimonial-disclaimer/ 2011-03-03T17:18:46+00:00 weekly 0.6 http://www.hyken.com/legal-information/privacy-policy/ 2011-03-03T17:17:55+00:00 weekly 0.6 http://www.hyken.com/legal-information/external-links-policy/ 2011-03-03T17:17:36+00:00 weekly 0.6 http://www.hyken.com/legal-information/dmca-notice/ 2011-03-03T17:16:31+00:00 weekly 0.6 http://www.hyken.com/legal-information/anti-spam-policy/ 2011-03-03T17:16:12+00:00 weekly 0.6 http://www.hyken.com/articles/ 2011-03-03T17:09:35+00:00 weekly 0.6 http://www.hyken.com/articles/manage-the-details/ 2011-02-28T17:59:59+00:00 monthly 0.2 http://www.hyken.com/articles/partial-customer-satisfaction/ 2011-02-28T17:58:46+00:00 monthly 0.2 http://www.hyken.com/articles/its-not-my-fault-but-it-is-my-problem-to-solve/ 2011-02-28T17:56:47+00:00 monthly 0.2 http://www.hyken.com/articles/would-your-customers-recommend-you/ 2011-02-28T17:54:14+00:00 monthly 0.2 http://www.hyken.com/articles/treat-the-person-not-the-disease/ 2011-02-28T16:20:54+00:00 monthly 0.2 http://www.hyken.com/articles/sometimes-it-is-called-customer-service/ 2011-02-28T16:15:11+00:00 monthly 0.2 http://www.hyken.com/articles/do-you-know-your-customer-service-numbers/ 2011-02-28T16:14:02+00:00 monthly 0.2 http://www.hyken.com/articles/the-numbers-dont-lie/ 2011-02-28T16:13:01+00:00 monthly 0.2 http://www.hyken.com/articles/april-is-international-customer-loyalty-month/ 2011-02-28T16:05:53+00:00 monthly 0.2 http://www.hyken.com/articles/four-valuable-lessons-we-can-learn-from-the-airlines/ 2011-02-28T16:01:37+00:00 monthly 0.2 http://www.hyken.com/articles/loyalty-equals-great-service-plus-confidence/ 2011-02-28T15:54:24+00:00 monthly 0.2 http://www.hyken.com/articles/service-with-integrity/ 2011-02-28T15:50:55+00:00 monthly 0.2 http://www.hyken.com/articles/the-opposite-of-the-golden-rule/ 2011-02-28T15:48:47+00:00 monthly 0.2 http://www.hyken.com/articles/great-service-can-be-your-best-sales-strategy/ 2011-02-28T15:45:45+00:00 monthly 0.2 http://www.hyken.com/articles/its-not-mind-reading/ 2011-02-28T15:45:02+00:00 monthly 0.2 http://www.hyken.com/articles/if-everybody-knows-then-why-don%e2%80%99t-they-do-it/ 2011-02-28T15:43:08+00:00 monthly 0.2 http://www.hyken.com/articles/stepford-service/ 2011-02-28T15:41:56+00:00 monthly 0.2 http://www.hyken.com/articles/watch-my-back/ 2011-02-28T15:40:31+00:00 monthly 0.2 http://www.hyken.com/articles/notice-of-suspension/ 2011-02-28T15:37:09+00:00 monthly 0.2 http://www.hyken.com/articles/this-call-may-be-recorded-for-quality-assurance/ 2011-02-28T15:35:43+00:00 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http://www.hyken.com/articles/a-for-effort-f-for-execution/ 2011-02-28T15:07:27+00:00 monthly 0.2 http://www.hyken.com/articles/creating-memorable-service/ 2011-02-28T15:06:07+00:00 monthly 0.2 http://www.hyken.com/articles/technology-can-enhance-customer-service-and-sales/ 2011-02-28T15:03:21+00:00 monthly 0.2 http://www.hyken.com/articles/the-amenity-wars-are-back/ 2011-02-28T15:01:53+00:00 monthly 0.2 http://www.hyken.com/articles/the-name-game/ 2011-02-28T14:59:30+00:00 monthly 0.2 http://www.hyken.com/articles/the-gap/ 2011-02-28T14:58:17+00:00 monthly 0.2 http://www.hyken.com/articles/on-duty-while-you-are-off-duty/ 2011-02-28T14:57:15+00:00 monthly 0.2 http://www.hyken.com/articles/your-awesome-responsibility/ 2011-02-28T14:55:55+00:00 monthly 0.2 http://www.hyken.com/articles/your-top-ten-reasons/ 2011-02-25T22:44:48+00:00 monthly 0.2 http://www.hyken.com/articles/be-good-for-your-customer/ 2011-02-25T22:35:19+00:00 monthly 0.2 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http://www.hyken.com/articles/flexibility/ 2011-02-24T14:24:18+00:00 monthly 0.2 http://www.hyken.com/articles/it-is-the-thought-that-counts/ 2011-02-24T14:22:58+00:00 monthly 0.2 http://www.hyken.com/articles/a-tale-of-excellent-service/ 2011-02-24T14:21:56+00:00 monthly 0.2 http://www.hyken.com/articles/help-others-get-what-they-want-and-you-will-get-what-you-want/ 2011-02-24T14:17:54+00:00 monthly 0.2 http://www.hyken.com/articles/doing-one-thing-right-is-good-lots-of-things-right-is-better/ 2011-02-24T14:15:25+00:00 monthly 0.2 http://www.hyken.com/articles/be-a-creative-problem-solver/ 2011-02-24T14:13:57+00:00 monthly 0.2 http://www.hyken.com/articles/always-respect-people-%e2%80%93-no-matter-what/ 2011-02-24T14:13:10+00:00 monthly 0.2 http://www.hyken.com/customer-service-tips/1132/ 2011-02-24T09:00:00+00:00 monthly 0.2 http://www.hyken.com/articles/develop-a-convenience-strategy/ 2011-02-23T22:57:20+00:00 monthly 0.2 http://www.hyken.com/articles/learn-from-being-wrong/ 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http://www.hyken.com/customer-service-training/1122/ 2011-01-12T10:00:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1121/ 2011-01-09T00:55:00+00:00 monthly 0.2 http://www.hyken.com/customer-loyalty/1120/ 2011-01-05T10:00:00+00:00 monthly 0.2 http://www.hyken.com/customer-service-tips/1119/ 2010-12-22T10:00:00+00:00 monthly 0.2 http://www.hyken.com/customer-service-training/1116/ 2010-11-17T16:00:00+00:00 monthly 0.2 http://www.hyken.com/customer-confidence/1115/ 2010-11-10T16:00:00+00:00 monthly 0.2 http://www.hyken.com/customer-confidence/1114/ 2010-11-03T15:00:00+00:00 monthly 0.2 http://www.hyken.com/confidence-building/1112/ 2010-10-20T15:00:00+00:00 monthly 0.2 http://www.hyken.com/customer-service-3/1111/ 2010-10-13T15:00:00+00:00 monthly 0.2 http://www.hyken.com/customer-service-tips/1110/ 2010-10-06T15:00:00+00:00 monthly 0.2 http://www.hyken.com/customer-loyalty/1109/ 2010-09-29T15:00:00+00:00 monthly 0.2 http://www.hyken.com/customer-loyalty/1108/ 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http://www.hyken.com/customer-service-2/1043/ 2007-08-08T13:14:00+00:00 monthly 0.2 http://www.hyken.com/customer-service-2/1042/ 2007-07-05T17:23:00+00:00 monthly 0.2 http://www.hyken.com/customer-service-2/1041/ 2007-06-13T16:28:00+00:00 monthly 0.2 http://www.hyken.com/customer-service-2/1040/ 2007-05-30T22:38:00+00:00 monthly 0.2 http://www.hyken.com/customer-service-2/1039/ 2007-05-23T19:49:00+00:00 monthly 0.2 http://www.hyken.com/customer-service-2/1038/ 2007-05-17T22:37:00+00:00 monthly 0.2 http://www.hyken.com/customer-service-2/1037/ 2007-04-12T21:56:00+00:00 monthly 0.2 http://www.hyken.com/customer-loyalty/1036/ 2007-04-10T01:28:00+00:00 monthly 0.2 http://www.hyken.com/customer-service-training/1035/ 2007-03-15T13:11:00+00:00 monthly 0.2 http://www.hyken.com/customer-service-training/1034/ 2007-02-08T19:53:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1033/ 2007-01-11T15:20:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1032/ 2006-12-14T00:32:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1031/ 2006-11-07T21:13:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1030/ 2006-10-10T16:44:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1029/ 2006-10-03T13:06:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1028/ 2006-09-14T15:57:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1027/ 2006-09-12T16:22:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1026/ 2006-08-10T12:15:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1025/ 2006-07-06T15:02:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1024/ 2006-06-28T14:00:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1023/ 2006-06-12T13:12:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1022/ 2006-06-07T13:02:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1021/ 2006-06-01T14:17:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1020/ 2006-05-26T17:07:00+00:00 monthly 0.2 http://www.hyken.com/uncategorized/1019/ 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