The Loyal Customer
A Lesson From a Cab Driver
This may look like a book, feel like a book and even
cost like a book. But, it is not a book. It's a lesson!
This lesson is simple and direct. There aren't lots of
chapters with many ideas. Just one very important
idea - to create a loyal customer. Through this very
entertaining story of a very successful cab driver,
you will learn the difference between a satisfied
customer and a loyal customer. Following the
lesson there are seven study questions that will
take you and your business to a higher level.
What Others Say:
"Shep not only spins an entertaining tale of a cab
driver who takes customer service to new levels, he
helps the reader develop a clear blueprint on how
to improve service in their own business."
Rick Snyder, Senior Vice President
Enterprise Rent-a-Car
"The Loyal Customer is a fun-to-read and
easy-to-understand book. It is a must read for
every employee of any business that wants to have
repeat business. And who doesn't?"
Dr. Tony Alessandra, author
The Platinum Rule and Charisma
"A lesson in customer loyalty that you'd better take
before your competition does!"
Jeffrey Gitomer, author
The Sales Bible and Customer Satisfaction
Is Worthless, Customer Loyalty is Priceless
A Lesson From a Cab Driver
This may look like a book, feel like a book and even
cost like a book. But, it is not a book. It's a lesson!
This lesson is simple and direct. There aren't lots of
chapters with many ideas. Just one very important
idea - to create a loyal customer. Through this very
entertaining story of a very successful cab driver,
you will learn the difference between a satisfied
customer and a loyal customer. Following the
lesson there are seven study questions that will
take you and your business to a higher level.
What Others Say:
"Shep not only spins an entertaining tale of a cab
driver who takes customer service to new levels, he
helps the reader develop a clear blueprint on how
to improve service in their own business."
Rick Snyder, Senior Vice President
Enterprise Rent-a-Car
"The Loyal Customer is a fun-to-read and
easy-to-understand book. It is a must read for
every employee of any business that wants to have
repeat business. And who doesn't?"
Dr. Tony Alessandra, author
The Platinum Rule and Charisma
"A lesson in customer loyalty that you'd better take
before your competition does!"
Jeffrey Gitomer, author
The Sales Bible and Customer Satisfaction
Is Worthless, Customer Loyalty is Priceless
64 page paperback
(Add to Cart)...............$8.95
e-Book in PDF format
(Add to Cart)..............$5.97
Contact us for volume discounts.
(Add to Cart)...............$8.95
e-Book in PDF format
(Add to Cart)..............$5.97
Contact us for volume discounts.
| Shep Hyken, CSP Shepard Presentations, LLC 711 Old Ballas Rd., Suite 215 St. Louis, MO 63141 (314)692-2200 || Fax: (314)692-2222 shep@hyken.com || http://www.hyken.com Copyright ©2003 by Shep Hyken, CSP and Shepard Presentations, LLC |