The Customer Focus™
"In a Box"
A complete training program for
companies who want to create a stronger
service culture that builds loyal
relationships with their customers and a
better environment for their employees.
The Customer Focus™ "in a Box" is a corporate “in-
house” facilitated program for those that would
rather conduct their own training. A comprehensive
Focus Guide is provided for a facilitator/trainer to
take all participants through the concepts,
strategies and exercises. All collateral materials,
which include workbooks, audio CD’s, books and
more are included.
The success of the TCF program is based on
continuity of information flowing to the participant
over an extended period of time. The program
consist of four “classroom” sessions with simple, yet
effective, exercises/homework in between each
session. These sessions will inspire, motivate and
educate.
Throughout the sessions the participants will learn
to understand their role in the company’s overall
customer service and customer loyalty strategy.
They will completely understand how their
department and individual responsibilities impact
the customer.
Participants will become aware of the many
opportunities they have to make positive
impressions (Moments of Magic™) with both their
outside and internal customers.
Participants will learn to enhance the experience
that both customers and fellow employees have
with the company.
"In a Box"
A complete training program for
companies who want to create a stronger
service culture that builds loyal
relationships with their customers and a
better environment for their employees.
The Customer Focus™ "in a Box" is a corporate “in-
house” facilitated program for those that would
rather conduct their own training. A comprehensive
Focus Guide is provided for a facilitator/trainer to
take all participants through the concepts,
strategies and exercises. All collateral materials,
which include workbooks, audio CD’s, books and
more are included.
The success of the TCF program is based on
continuity of information flowing to the participant
over an extended period of time. The program
consist of four “classroom” sessions with simple, yet
effective, exercises/homework in between each
session. These sessions will inspire, motivate and
educate.
Throughout the sessions the participants will learn
to understand their role in the company’s overall
customer service and customer loyalty strategy.
They will completely understand how their
department and individual responsibilities impact
the customer.
Participants will become aware of the many
opportunities they have to make positive
impressions (Moments of Magic™) with both their
outside and internal customers.
Participants will learn to enhance the experience
that both customers and fellow employees have
with the company.
TCF "In a Box"
(For up to ten participants)
(Add to Cart)...............$1,795.00
Materials for each additional
participants
(Add to Cart)..............$ 99.00
We also have excellent trainers
that can facilitate your in-house
training program. Contact us for
more information. (314)692-2200
(For up to ten participants)
(Add to Cart)...............$1,795.00
Materials for each additional
participants
(Add to Cart)..............$ 99.00
We also have excellent trainers
that can facilitate your in-house
training program. Contact us for
more information. (314)692-2200
| Shep Hyken, CSP Shepard Presentations, LLC 711 Old Ballas Rd., Suite 215 St. Louis, MO 63141 (314)692-2200 || Fax: (314)692-2222 shep@hyken.com || http://www.hyken.com Copyright ©2003 by Shep Hyken, CSP and Shepard Presentations, LLC |