Moments of Magic™
Be a Star With Your Customers
and Keep Them Forever!
This is Shep's #1 selling book! Moments of Magic™
is a clearly written, easy-to-read, easy to
understand guide to customer service, and is for
anyone in any job. Filled with information,
techniques, and stories that make a point, this book
will teach you and everyone in your organization to
deliver excellent service to your internal and
outside customers.
Chapters in this book cover Moments of
Truth/Misery/Magic, how to build stronger
relationships, complaining customers, meeting and
exceeding expectations and much, much more.
Some people say it is common sense. Some say it
is good sense. The information in this book makes
sense. Most important, the information is simple,
direct and can be implemented immediately.
What others say...
"...a clearly written, specific guide to making the
best of customer contact situations... this is
excellent hands-on advice..."
Michael LeBoef, Author
How to Win Customers and Keep Them for Life
"...should be on every manager's bookshelf. It
addresses the biggest challenge facing business
today, making customers a number one priority.
Anyone involved in business would benefit from its
powerful message."
Thomas A. Pall, Vice President Sales
SBC Publications
"...The ideas in this book are right on target for
everyone from upper management to the store
employees."
Scott Gabriele, Vice President Marketing
Circle K Corporation
Be a Star With Your Customers
and Keep Them Forever!
This is Shep's #1 selling book! Moments of Magic™
is a clearly written, easy-to-read, easy to
understand guide to customer service, and is for
anyone in any job. Filled with information,
techniques, and stories that make a point, this book
will teach you and everyone in your organization to
deliver excellent service to your internal and
outside customers.
Chapters in this book cover Moments of
Truth/Misery/Magic, how to build stronger
relationships, complaining customers, meeting and
exceeding expectations and much, much more.
Some people say it is common sense. Some say it
is good sense. The information in this book makes
sense. Most important, the information is simple,
direct and can be implemented immediately.
What others say...
"...a clearly written, specific guide to making the
best of customer contact situations... this is
excellent hands-on advice..."
Michael LeBoef, Author
How to Win Customers and Keep Them for Life
"...should be on every manager's bookshelf. It
addresses the biggest challenge facing business
today, making customers a number one priority.
Anyone involved in business would benefit from its
powerful message."
Thomas A. Pall, Vice President Sales
SBC Publications
"...The ideas in this book are right on target for
everyone from upper management to the store
employees."
Scott Gabriele, Vice President Marketing
Circle K Corporation
164 page paperback
(Add to Cart)...............$12.95
e-Book in PDF format
(Add to Cart)..............$ 8.97
Contact us for volume discounts.
(Add to Cart)...............$12.95
e-Book in PDF format
(Add to Cart)..............$ 8.97
Contact us for volume discounts.
| Shep Hyken, CSP Shepard Presentations, LLC 711 Old Ballas Rd., Suite 215 St. Louis, MO 63141 (314)692-2200 || Fax: (314)692-2222 shep@hyken.com || http://www.hyken.com Copyright ©2003 by Shep Hyken, CSP and Shepard Presentations, LLC |