Service:
Creating Moments of Magic™
Video Learning System
Service: Creating Moments of Magic™ is an
excellent video based (DVD) training program and
is meant to be used by anyone in any type of
business. The focus is on servicing internal and
external customers.
What is it?
The program consists of a DVD divided into two
chapters and a workbook. The content focuses on
service and how to create Moments of Magic™ .
The lessons go beyond just telling you about
service. This is a learning system. By participating
in the workbook exercises, you will be able to
personalize the information. The exercises will give
you an understanding of the principles that tie
directly to your day-to-day responsibilities.
Who is this for?
This program is for everyone. Whether you are a
salesperson, secretary, waiter, manager, consultant
-- any position -- this program will show you how to
deliver excellent service to outside customers (the
people who buy your products and services) and
internal customers (the people you work with).
What will I learn?
The subjects covered include:
The two types of customers
The purpose of a business
Moments of truth, misery, and magic
Five key relationship-building skills
The danger of satisfied customers
Five expectations
Complaining customers
And more...
This system is a cost-effective way to bring the
service message to all employees at every level of
an organization. A trainer/facilitator can show the
tapes to individuals or groups and then facilitate
exercises and discussion. We include the
facilitator guide.
Includes DVD featuring two chapters (21 minutes
and 16 minutes) plus workbook and facilitator guide.
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2009 by Shep Hyken, CSP, CPAE
and Shepard Presentations, LLC
Creating Moments of Magic™
Video Learning System
Service: Creating Moments of Magic™ is an
excellent video based (DVD) training program and
is meant to be used by anyone in any type of
business. The focus is on servicing internal and
external customers.
What is it?
The program consists of a DVD divided into two
chapters and a workbook. The content focuses on
service and how to create Moments of Magic™ .
The lessons go beyond just telling you about
service. This is a learning system. By participating
in the workbook exercises, you will be able to
personalize the information. The exercises will give
you an understanding of the principles that tie
directly to your day-to-day responsibilities.
Who is this for?
This program is for everyone. Whether you are a
salesperson, secretary, waiter, manager, consultant
-- any position -- this program will show you how to
deliver excellent service to outside customers (the
people who buy your products and services) and
internal customers (the people you work with).
What will I learn?
The subjects covered include:
The two types of customers
The purpose of a business
Moments of truth, misery, and magic
Five key relationship-building skills
The danger of satisfied customers
Five expectations
Complaining customers
And more...
This system is a cost-effective way to bring the
service message to all employees at every level of
an organization. A trainer/facilitator can show the
tapes to individuals or groups and then facilitate
exercises and discussion. We include the
facilitator guide.
Includes DVD featuring two chapters (21 minutes
and 16 minutes) plus workbook and facilitator guide.
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2009 by Shep Hyken, CSP, CPAE
and Shepard Presentations, LLC
Video Learning System with one
workbook and facilitator guide.
(Add to Cart)...............$99.00
Extra workbooks
(Add to Cart)..............$10.00
workbook and facilitator guide.
(Add to Cart)...............$99.00
Extra workbooks
(Add to Cart)..............$10.00