Moments of Magic™101
Creating a Customer Service and
Loyalty Mindset
Video Learning DVD for Individual Training
This DVD has Shep Hyken talking directly to you
about how to deliver excellent service that leads to
loyal relationships with your customers and clients.
First you will be exposed to the Moments of
Magic™ concept. Then you will be taken to one of
Shep's live performances to experience the famous
"Taxi Cab Story," which delivers a valuable lesson
on how to develop customer loyalty. Then Shep
delivers six specific strategies that include:
The First Impression
Under Promise and Over Deliver
The Satisfied Customer Is Not a Loyal
Customer
The Customer Is Not Always Right
Loyalty Is About the Next Time - Every Time
Appreciation
Also included with the DVD is a link to a down-
loadable PDF files of the workbook.
Please contact us if you plan to use this product for
group training.
Creating a Customer Service and
Loyalty Mindset
Video Learning DVD for Individual Training
This DVD has Shep Hyken talking directly to you
about how to deliver excellent service that leads to
loyal relationships with your customers and clients.
First you will be exposed to the Moments of
Magic™ concept. Then you will be taken to one of
Shep's live performances to experience the famous
"Taxi Cab Story," which delivers a valuable lesson
on how to develop customer loyalty. Then Shep
delivers six specific strategies that include:
The First Impression
Under Promise and Over Deliver
The Satisfied Customer Is Not a Loyal
Customer
The Customer Is Not Always Right
Loyalty Is About the Next Time - Every Time
Appreciation
Also included with the DVD is a link to a down-
loadable PDF files of the workbook.
Please contact us if you plan to use this product for
group training.
21 Minute Video CD
(Add to Cart)...............$69.95
Contact us for volume discounts.
(Add to Cart)...............$69.95
Contact us for volume discounts.
| Shep Hyken, CSP Shepard Presentations, LLC 711 Old Ballas Rd., Suite 215 St. Louis, MO 63141 (314)692-2200 || Fax: (314)692-2222 shep@hyken.com || http://www.hyken.com Copyright ©2003 by Shep Hyken, CSP and Shepard Presentations, LLC |