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Moments of Magic
Be a Star With Your Customers and Keep
Them Forever! (Book)
Shep's #1 seller! This is a clearly written, easy-to-
read, easy to understand guide to customer
service, and is for anyone in any job. Filled with
information, techniques, and stories, it will teach
you and everyone in your organization to deliver
excellent service to your internal and outside
customers.
Click here to get more information.
160 page paperback (Add to Cart)........$12.95
e-Book in PDF format (Add to Cart).......$ 8.97
The Loyal Customer
A Lesson From A Cab Driver (Book)
In this short book/lesson you will learn the
difference between a satisfied customer and a loyal
customer. Frank is a cab driver who knew that
satisfied customers might give him a nice tip, but
loyal customers would call him every time they
needed a cab. Read this book and learn the
secrets to creating customer loyalty!
Click here to get more information.
64 page paperback (Add to Cart).............$ 8.95
e-Book in PDF format (Add to Cart)..........$ 5.97
Moments of Magic Audio CD's...
Part 1 - Be a Star With Your Customers
Based on his top selling book, first you will be
introduced to the concept of Moments of Magic™.
Then you will hear ten simple ways to create
outstanding service.
Click here to get more information.
33 minute audio CD (Add to Cart).............$14.95
Part 2 - Creating the Loyalty Mindset
This program will help you develop a Loyalty
Mindset to build long term relationships with your
customers. The CD includes a "live" presentation of
Shep's cab driver story and ten specific strategies
to help create loyalty.
Click here to get more information.
26 minute audio CD (Add to Cart).............$14.95
Special: Both audio CD's
(Add to Cart)..............................$24.95
Moments of Magic 101
Video Training CD
You can now load a CD into your computer and
have Shep Hyken talking directly to you about how
to deliver excellent service that leads to loyal
relationships with your customers and clients. First
you will be exposed to the Moments of Magic™
concept. Then you will be taken to one of Shep's
live performances to experience the famous Taxi
Cab Story. Then Shep delivers six specific
strategies. Included on the CD are PDF files of the
workbook, some of Shep's articles, special reports
and more.
Click here to get more information.
22 Minute Training CD (Add to Cart).........$69.00
Service: Creating Moments of Magic
(Video Learning System - Now on DVD)
A video learning system with the focus on internal
and external customers. The workbook includes
exercises that will personalize the information to the
viewer’s day-to-day responsibilities. This is a very
cost effective, yet outstanding way to get the
customer service/Moments of Magic message to
every employee.
Click here to get more information.
DVD, workbook and
facilitator guide (Add to Cart).................$99.00
Extra workbooks (Add to Cart)...............$10.00
The Customer Focus™ "In a Box"
This is a corporate “in house” facilitated program
for those that would rather conduct their own
training. A comprehensive Focus Guide is provided
for a facilitator/trainer to take all participants
through the concepts, strategies and exercises. All
collateral materials, which include workbooks, audio
CD’s, books and more are included. For more
information about the TCF programs visit:
www.TheCustomerFocus.com.
Click here to get more information.
TCF "In a Box"
for 10 participants (Add to Cart)...........$1,795.00
Materials for additional
participants (Add to Cart).....................$ 99.00
The Only the Best Series of Books...
Only the Best On Service
This compilation of short essays focuses on
customer service and features Shep Hyken writing
on customer loyalty. In addition, eleven other
experts writing on service include Larry Winget,
Scott McKain, Lisa Ford, Keith Harrell, Vic Osteen
and more!
Click here to get more information.
226 page paperback (Add to Cart)............$11.95
Only the Best On Success
This book features Shep Hyken writing on You Are
The Magic! In addition, the book has some of
America's most respected authorities on the subject
of success and personal growth. Other authors
include Roger Crawford, Keith Harrell, Mark
Sanborn and many more!
Click here to get more information.
198 page paperback (Add to Cart)...........$11.95
Only the Best On Leadership
This is the third in the Only the Best series and
focuses on leadership. The closing chapter of this
excellent book is by Shep Hyken writing on the Top
Ten Traits of Leadership. Other authors
contributing to this book include Larry Winget,
Roxanne Emmerich, Scott McKain and many more!
Click here to get more information.
172 page paperback (Add to Cart)...........$11.95
Special! (Limited Supply!)
All Three Only the Best Books
(Add to Cart)............................. $24.95
Be a Star With Your Customers and Keep
Them Forever! (Book)
Shep's #1 seller! This is a clearly written, easy-to-
read, easy to understand guide to customer
service, and is for anyone in any job. Filled with
information, techniques, and stories, it will teach
you and everyone in your organization to deliver
excellent service to your internal and outside
customers.
Click here to get more information.
160 page paperback (Add to Cart)........$12.95
e-Book in PDF format (Add to Cart).......$ 8.97
The Loyal Customer
A Lesson From A Cab Driver (Book)
In this short book/lesson you will learn the
difference between a satisfied customer and a loyal
customer. Frank is a cab driver who knew that
satisfied customers might give him a nice tip, but
loyal customers would call him every time they
needed a cab. Read this book and learn the
secrets to creating customer loyalty!
Click here to get more information.
64 page paperback (Add to Cart).............$ 8.95
e-Book in PDF format (Add to Cart)..........$ 5.97
Moments of Magic Audio CD's...
Part 1 - Be a Star With Your Customers
Based on his top selling book, first you will be
introduced to the concept of Moments of Magic™.
Then you will hear ten simple ways to create
outstanding service.
Click here to get more information.
33 minute audio CD (Add to Cart).............$14.95
Part 2 - Creating the Loyalty Mindset
This program will help you develop a Loyalty
Mindset to build long term relationships with your
customers. The CD includes a "live" presentation of
Shep's cab driver story and ten specific strategies
to help create loyalty.
Click here to get more information.
26 minute audio CD (Add to Cart).............$14.95
Special: Both audio CD's
(Add to Cart)..............................$24.95
Moments of Magic 101
Video Training CD
You can now load a CD into your computer and
have Shep Hyken talking directly to you about how
to deliver excellent service that leads to loyal
relationships with your customers and clients. First
you will be exposed to the Moments of Magic™
concept. Then you will be taken to one of Shep's
live performances to experience the famous Taxi
Cab Story. Then Shep delivers six specific
strategies. Included on the CD are PDF files of the
workbook, some of Shep's articles, special reports
and more.
Click here to get more information.
22 Minute Training CD (Add to Cart).........$69.00
Service: Creating Moments of Magic
(Video Learning System - Now on DVD)
A video learning system with the focus on internal
and external customers. The workbook includes
exercises that will personalize the information to the
viewer’s day-to-day responsibilities. This is a very
cost effective, yet outstanding way to get the
customer service/Moments of Magic message to
every employee.
Click here to get more information.
DVD, workbook and
facilitator guide (Add to Cart).................$99.00
Extra workbooks (Add to Cart)...............$10.00
The Customer Focus™ "In a Box"
This is a corporate “in house” facilitated program
for those that would rather conduct their own
training. A comprehensive Focus Guide is provided
for a facilitator/trainer to take all participants
through the concepts, strategies and exercises. All
collateral materials, which include workbooks, audio
CD’s, books and more are included. For more
information about the TCF programs visit:
www.TheCustomerFocus.com.
Click here to get more information.
TCF "In a Box"
for 10 participants (Add to Cart)...........$1,795.00
Materials for additional
participants (Add to Cart).....................$ 99.00
The Only the Best Series of Books...
Only the Best On Service
This compilation of short essays focuses on
customer service and features Shep Hyken writing
on customer loyalty. In addition, eleven other
experts writing on service include Larry Winget,
Scott McKain, Lisa Ford, Keith Harrell, Vic Osteen
and more!
Click here to get more information.
226 page paperback (Add to Cart)............$11.95
Only the Best On Success
This book features Shep Hyken writing on You Are
The Magic! In addition, the book has some of
America's most respected authorities on the subject
of success and personal growth. Other authors
include Roger Crawford, Keith Harrell, Mark
Sanborn and many more!
Click here to get more information.
198 page paperback (Add to Cart)...........$11.95
Only the Best On Leadership
This is the third in the Only the Best series and
focuses on leadership. The closing chapter of this
excellent book is by Shep Hyken writing on the Top
Ten Traits of Leadership. Other authors
contributing to this book include Larry Winget,
Roxanne Emmerich, Scott McKain and many more!
Click here to get more information.
172 page paperback (Add to Cart)...........$11.95
Special! (Limited Supply!)
All Three Only the Best Books
(Add to Cart)............................. $24.95
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| NEW Shep Hyken's Weekly Business Insight Series! Every week for a full year you will receive, via email, a business tip that will help you deliver better service and improve relationships with the people you work with. Many great ideas! Click here to learn more. (Add to Cart)....$29.95 |
| Shep Hyken, CSP Shepard Presentations, LLC 711 Old Ballas Rd., Suite 215 St. Louis, MO 63141 (314)692-2200 || Fax: (314)692-2222 shep@hyken.com || http://www.hyken.com Copyright ©2003 by Shep Hyken, CSP and Shepard Presentations, LLC |