The Customer Focus™ “In a Box”
A complete training program for companies who want to create a stronger service culture that builds loyal relationships with their customers and a better environment for their employees.
The Customer Focus™ “in a Box” is a corporate “in-house” facilitated program for those that would rather conduct their own training. A comprehensive Focus Guide is provided for a facilitator/trainer to take all participants through the concepts, strategies and exercises. All collateral materials, which include workbooks, audio CD’s, books and more are included.
The success of the TCF program is based on continuity of information flowing to the participant over an extended period of time. The program consist of four “classroom” sessions with simple, yet effective, exercises/homework in between each session. These sessions will inspire, motivate and educate.
Throughout the sessions the participants will learn to understand their role in the company’s overall customer service and customer loyalty strategy. They will completely understand how their department and individual responsibilities impact the customer.
Participants will become aware of the many opportunities they have to make positive impressions (Moments of Magic™) with both their outside and internal customers.
Participants will learn to enhance the experience that both customers and fellow employees have with the company.
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