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Moments of Magic™

Audio CD’s



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These two audio CD’s will take your customer service to a higher level.

Part One is titled Moments of Magic™ – Be a Star With Your Customers and Keep Them Forever and is based on Shep’s highly rated book of the same name.  Shep focuses on the concept of creating a Moment of Magic™.  He then covers ten specific strategies and concepts that will help you look like a star in your customers’ eyes.

Part Two is titled Moments of Magic™ – The Loyalty Factor and discusses some of the differences between customer service and loyalty. It also includes an audio version of Shep’s famous “Cab Driver Story.”  Shep then follows up the concepts and story with ten more strategies that will
help you build long-term, loyal relationships.

Both of these Audio CD’s are filled with simple, yet effective, strategies that are easy to implement. They are for anyone who wants to build strong relationships with the people they work with and sell to.

Moments of Magic Audio CD’s
Audio CD’s by Shep Hyken
Part 1 – Be a Star With Your Customers Based on his top selling book, first you will be introduced to the concept of Moments of Magic™. Then you will hear ten simple ways to create outstanding service.


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