Moments of Magic™101
Creating a Customer Service and Loyalty Mindset
Video Learning DVD for Individual Training
This DVD has Shep Hyken talking directly to you about how to deliver excellent service that leads to loyal relationships with your customers and clients.
First you will be exposed to the Moments of Magic™ concept. Then you will be taken to one of Shep’s live performances to experience the famous “Taxi Cab Story,” which delivers a valuable lesson on how to develop customer loyalty. Then Shep delivers six specific strategies that include:
- The First Impression
- Under Promise and Over Deliver
- The Satisfied Customer Is Not a Loyal Customer
- The Customer Is Not Always Right
- Loyalty Is About the Next Time – Every Time Appreciation
Also included with the DVD is a link to a down-loadable PDF files of the workbook.
Please contact us if you plan to use this product for group training.
Video Training DVD for Individuals
You can now load a DVD into your computer and have Shep Hyken talking directly to you about how to deliver excellent service that leads to loyal relationships with your customers and clients. First you will be exposed to the Moments of Magic™ concept. Then you will be taken to one of Shep’s live performances to experience the famous Taxi Cab Story. Then Shep delivers six specific strategies. Included with the DVD is a link to a PDF files of the workbook.
$69.00
22 Minute Training DVD
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