Service: Creating Moments of Magic™
Video Learning System
Service: Creating Moments of Magic™ is an excellent video based (DVD) training program and is meant to be used by anyone in any type of business. The focus is on servicing internal and external customers.
What is it?
The program consists of a DVD divided into two chapters and a workbook. The content focuses on service and how to create Moments of Magic™. The lessons go beyond just telling you about service. This is a learning system. By participating in the workbook exercises, you will be able to personalize the information. The exercises will give you an understanding of the principles that tie directly to your day-to-day responsibilities.
Who is this for?
This program is for everyone. Whether you are a salesperson, secretary, waiter, manager, consultant — any position — this program will show you how to deliver excellent service to outside customers (the people who buy your products and services) and internal customers (the people you work with).
What will I learn?
The subjects covered include:
- The two types of customers
- The purpose of a business
- Moments of truth, misery, and magic
- Five key relationship-building skills
- The danger of satisfied customers
- Five expectations
- Complaining customers
- And more…
This system is a cost-effective way to bring the service message to all employees at every level of an organization. A trainer/facilitator can show the tapes to individuals or groups and then facilitate exercises and discussion. We include the facilitator guide.
Includes DVD featuring two chapters (21 minutes and 16 minutes) plus workbook and facilitator guide.
Connect with Shep