Video Training DVD for Individuals
(Includes mp3 audio version)
Load a DVD into your computer and experience one of Shep Hyken’s customer service seminars. First you will learn about the Moments of Magic™ concept. Then, you’ll enjoy Shep’s famous Taxi Cab Story. In this thoroughly engaging, high-content video seminar you’ll learn about building rapport, managing first impressions, communicating more effectively, exceeding expectations, and much more. While you’re learning these practical strategies, you’ll be totally entertained with Shep’s amazing presentation style.