Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience In this exceptional guide to the principle of customer amazement, bestselling author Shep Hyken uses fifty companies as role-model examples to teach seven powerful strategies that will kick-start the revolution in your organization.

Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists! The Wall Street Journal, USA Today and Amazon.com bestseller! This book is filled with lessons, strategies and case studies that will show you how to build a customer service culture that will make your customers and employees say, “Wow!” And, now there is a free version of the book as an iPhone app!

Shep’s #1 seller! This is a clearly written, easy-to-read, easy to understand guide to customer service, and is for anyone in any job. Filled with information, techniques, and stories, it will teach you and everyone in your organization to deliver excellent service to your internal and outside customers.

Part 1 – Be a Star With Your Customers Based on his top selling book, first you will be introduced to the concept of Moments of Magic™. Then you will hear ten simple ways to create outstanding service.

You can now load a DVD into your computer and have Shep Hyken talking directly to you about how to deliver excellent service that leads to loyal relationships with your customers and clients. First you will be exposed to the Moments of Magic™ concept. Then you will be taken to one of Shep’s live performances to experience the famous Taxi Cab Story. Then Shep delivers six specific strategies. Included with the DVD is a link to a PDF files of the workbook.

In this short book/lesson you will learn the difference between a satisfied customer and a loyal customer. Frank is a cab driver who knew that satisfied customers might give him a nice tip, but loyal customers would call him every time they needed a cab. Read this book and learn the secrets to creating customer loyalty!

This is a corporate “in house” facilitated program for those that would rather conduct their own training. A comprehensive Focus Guide is provided for a facilitator/trainer to take all participants through the concepts, strategies and exercises. All collateral materials, which include workbooks, audio CD’s, books and more are included. For more information about the TCF programs visit: www.TheCustomerFocus.com.

The Only the Best series focuses on customer service, leadership, and success.

This compilation of short essays focuses on customer service and features Shep Hyken writing on customer loyalty. In addition, eleven other experts writing on service include Larry Winget, Scott McKain, Lisa Ford, Keith Harrell, Vic Osteen and more!

This book features Shep Hyken writing on You Are The Magic! In addition, the book has some of America’s most respected authorities on the subject of success and personal growth. Other authors include Roger Crawford, Keith Harrell, Mark Sanborn and many more!

This is the third in the Only the Best series and focuses on leadership. The closing chapter of this excellent book is by Shep Hyken writing on the Top Ten Traits of Leadership. Other authors contributing to this book include Larry Winget, Roxanne Emmerich, Scott McKain and many more!

Every week for a full year you will receive, via email, a business tip that will help you deliver better service and improve relationships with the people you work with. Many great ideas!

This is a short/mini course on strategies to deliver outstanding service and achieve customer loyalty. Take the time to complete the course and it could change the way you do business!

If you own an iPhone, iPod Touch or Android Phone, you may want to consider three apps that I’ve made available to clients and friends (at no charge). For those that don’t have the iPhone, iTouch or Android phone, don’t worry, some of the content is available online.