Shep in the News & Media

Hall of Fame Speaker – New York Times and Wall Street Journal Bestselling Author

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and bestselling author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, the Wall Street Journal bestseller The Cult of the Customer, and the New York Times bestseller The Amazement Revolution. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.

Story Angles/Topics

• Based on Shep’s latest book The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience, Shep can discuss the strategies, which include: creating a membership experience, serious FUN (Fulfillment, Uniqueness and Next), building a partnership with your customer, hiring right, creating an “after-experience,” building community, and “walking the walk.”
• The difference between satisfied customers and loyal customers
• Based on Shep’s book, “The Cult of the Customer: Create an Amazing Experience that Turns Satisfied Customers into Customer Evangelists“, Shep can discuss the concept of Amazement and the five “cults” or phases companies go through to get there.
• Moments of Magic and Moments of Misery
• How to create confidence
• Why a focus on internal customer service is so important
• The best customer service companies and why
• What companies can do to deliver better customer service
• Simple customer service strategies
• How to get employees engaged in a customer service program by creating “service awareness.”
• Customer service doesn’t cost. It pays. Proof from
  American Customer Satisfaction Index

Recent TV Interviews with Shep

Recent Radio Interviews with Shep

Entrepreneurial Excellence with Frank De Raffele Jr.
October 6, 2010 – 50 minutes — Click here to listen.

The Prospect Profiler with Rosey Dow Interviews Shep Hyken on The Amazement Revolution
April 4, 2011 – 30 minutes — Click here to listen.

Recent Articles featuring Shep

Creating “Moments of Magic” with Customers
(Dec. 2010)
Amazing insights about how to go about creating “Moments of Magic” with customers.

Shep Hyken: Make Customers Loyal
(Sept. 2010)
Keeping promises and exceeding expectations will create repeat business and powerful word-of-mouth marketing, says magician turned customer-service expert Shep Hyken.

Shep Hyken Photographs

These photographs can are available at high resolution and may be used in print publications or on the web.
Download photos of Shep Hyken

Shep Hyken’s Byline For Articles

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a professional speaker and author, Shep works with companies who want to develop loyal relationships with their customers and employees. He is the New York Times and Wall Street Journal bestselling author of The Amazement Revolution and The Cult of the Customer. For more information on Shep’s speaking presentations, including his customer service speaking programs, books, tapes and learning programs please contact (314) 692-2200. Email: shep@hyken.com Web: www.hyken.com

To schedule an interview or to invite Shep Hyken to participate in an upcoming event, please call (316) 692-2200 or contact shep online.