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Please join me for the public events listed below.

Webinar:
The Cult of the Customer: Turn Satisfied Customers into Customer Evangelists

Wednesday, September 7. 2011 at 12PM EDT / 9AM PDT

NO CHARGE! Sponsored by Citrix Online, providing tools to work from anywhere with anyone.

In this webinar, Shep Hyken will show you how to create a customer experience that leads to endless loyalty and constant referrals. Hyken will lead you through the five phases – or “cults” – that organizations pass through on their way to creating Customer Amazement.

Attend this interactive webinar to learn:

  • The 5 “cults of the customer” and which one defines your company
  • Techniques to create employee loyalty
  • Strategies to build customer amazement
  • And more…

Click here to register:

http://learn.gotoassist.com/forms/090711-NA-G2A-WBR-L?ID=701000000005iyh

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Webinar:
Strategies for Creating an Amazing Customer Experience

Wednesday, September 14 at 1 PM EDT / 10 AM PDT

NO CHARGE! Sponsored by Voiance, providing over-the-phone interpretation through U.S.-based interpreter centers and state-of-the-art telecommunications infrastructure.

Shep will discuss customer service strategies that any organization can implement to create greater customer and employee loyalty.

Click here to register:

http://www3.voiance.com/LP=136

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#CXO TweetChat:
Change the Dial from Customer to Evangelist

September 19, 2011 – 12 PM EDT / 9 AM PDT

NO CHARGE! Sponsored by Vivisimo, helping organizations unlock and optimize the true business value of all their information.

If you are into Twitter, you should join us on this TweetChat. I’ll be sharing ideas on how to turn your casual customers into customer evangelists.

To access the chat use http://tweetchat.com/room/cxo