Seven Strategies To Win Customers For Life by Shep Hyken, CSP
Seven Strategies To Win Customers For Life A Mini Course by Shep Hyken, CSP
Introduction
Before you begin…
Allow 45 minutes to complete this course!
If you don't have time now, you can come back or go to the last page and print out a PDF file of the entire course.
This is a short/mini course on strategies to deliver outstanding service and achieve customer loyalty. It starts with a "story" to set up the concept, and is then followed by eight segments. Do not plan to leave or take an extended break in between each segment. On the contrary, you should go through the entire course at once. To do this properly, you should allow 30 to 45 minutes to complete the course. So, take out a pad of paper and a pen (or pencil). You will need it to complete the questions at the end of each section. At the very end of the course you can print the entire course for your future reference.
Finally, I would appreciate your feedback. I am always looking for ways to bring my customers and readers value. After completing the course, please let me know your opinion. I really want to know this was valuable for you. So, with that we will begin.
Shep Hyken, CSP is a professional speaker and author who works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep's speaking programs, books, tapes and learning programs please contact: (314) 692-2200. Email: shep@hyken.com Web: www.hyken.com