The first week of October (last month) was National Customer Service Week. I wrote a few extra articles, did a re-release of my first book Moments of Magic, put customer service training videos on YouTube and held a contest for the best “tweeted” customer service tips on Twitter. I thought you would be interested in some of the great tips that were shared. They are great to use as a theme for a team meeting or discussion topic. We had quite a few entries, and here are some of my favorites, including some of the winning entries.
From Peter Madjarov (@PeterMadjarov):
- Walt Disney said, “Do what you do so well that they will want to see it again and bring their friends.”
- Make each person feel they were most important to you… they are!
From Tony Dain (@CuriousAvocado):
- Develop greater compassion and empathy to connect emotionally, to see past our internal biases when interacting with customers.
From Eric De Haan (@Eric_de_Hann):
- Service is all about sensing, empathy, resonance, value, individualization, commitment and engagement.
Several great posts from the bloggers at Communicate Better (@combetterblog):
- Customers pay money because they want YOUR service. Are you making the most of the opportunity or giving them reason to leave?
- In customer service you have the power to make someone’s day. Never take that responsibility and opportunity lightly.
- Take ownership of your customer’s issue and follow up to provide the best resolution!
- If a call is disconnected be sure you have a call back number to call them back. Sometimes in customer service it’s the little things.
- CHOOSE to have a good attitude. It will make life as a customer service professional better for both you and the customer!
- Take ownership of every customer and every customer service situation you encounter.
From Ty Sullivan (@ty_sullivan):
- If you love your customers to death, make sure you can resuscitate them if something goes wrong.
From Ben Holland (@Bsaholland):
- It’s simple really – listen to customers and let them know you’re listening.
From Vala Afshar (@ValaAfshar):
- Customer feedback is a gift. Accept graciously, unwrap enthusiastically and share with your team periodically.
- Successful customer service organizations default to ‘yes’ and then rationalize to an acceptable solution.
From Chris Hutchings (@Soffelhutch):
- Simple: Strive for good customer service. You could reduce spending on marketing!
- Service should start with a smile and end with a smile, in between the customer should EXPERIENCE something special.
If you like these, consider following me on Twitter (@Hyken). Each day I post links to articles, share customer service tips and more. Twitter can be a valuable resource for great tips and information you can use in your business – and even your personal life.
Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact (314) 692-2200 or http://www.hyken.com. For information on The Customer Focus™ customer service training programs go to http://www.thecustomerfocus.com. Follow on Twitter: @Hyken
(Copyright ©MMXII, Shep Hyken)