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The Cult of the Customer
This is an introduction to the "Five Cults" or phases that customers
and employees go through on their way to Customer Amazement.
The above video is an excerpt of Shep Hyken's speech. This is uncut
and unedited footage.
Instructions: To start the video, just click on the "arrow" in the middle
of the screen. To pause, fast forward, etc, just mouse over or the
video to view the controls. NOTE: You may experience 5-10 seconds
of delay as the video loads.
View Shep Hyken's other video featuring his taxi-cab customer
service story and more. Just click here.
Email us or call the number below to talk about how Shep can fit into
your next program!
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2010 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Home Client Meeting Tools Behavioral Assessments Client Testimonials Fees
Knowledge Products Other Resources Read Shep's Articles Shepard Letter Articles
Site Map Some of Shep's Clients Speaking Topics The Customer Focus Watch a
Preview Vide Who Is Shep Hyken
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service and customer
experience speaker and expert. He is also the creator of The
Customer Focus™ program. This is a customer service training
program that helps companies develop a customer service culture,
creates loyal customers and creates a better environment for
employees (internal customer service). For more information on The
Customer Focus™ program, please click here. (www.
TheCustomerFocus.com)
This is an introduction to the "Five Cults" or phases that customers
and employees go through on their way to Customer Amazement.
The above video is an excerpt of Shep Hyken's speech. This is uncut
and unedited footage.
Instructions: To start the video, just click on the "arrow" in the middle
of the screen. To pause, fast forward, etc, just mouse over or the
video to view the controls. NOTE: You may experience 5-10 seconds
of delay as the video loads.
View Shep Hyken's other video featuring his taxi-cab customer
service story and more. Just click here.
Email us or call the number below to talk about how Shep can fit into
your next program!
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2010 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Home Client Meeting Tools Behavioral Assessments Client Testimonials Fees
Knowledge Products Other Resources Read Shep's Articles Shepard Letter Articles
Site Map Some of Shep's Clients Speaking Topics The Customer Focus Watch a
Preview Vide Who Is Shep Hyken
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service and customer
experience speaker and expert. He is also the creator of The
Customer Focus™ program. This is a customer service training
program that helps companies develop a customer service culture,
creates loyal customers and creates a better environment for
employees (internal customer service). For more information on The
Customer Focus™ program, please click here. (www.
TheCustomerFocus.com)
| A Customer Service Culture |
| A Customer Loyalty Mindset |
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| Shep Hyken: Customer Service Speaker and Expert. Providing programs on amazing customer service, customer loyalty, internal service and more. |