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Customer Service Recovery Can Show How Good You Are

Recently I had the pleasure of having lunch with Julia Carcamo (VP of Brand Marketing) and Jim White (VP of Guest Satisfaction) of Isle of Capri Casinos.  We had a great discussion about customer service.  They shared a true story … Continue reading →

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Creative Problem Solving Can Lead to Amazing Customer Service

The story you’re about to read is a five-star, scale of one to ten – give them an eleven – amazing customer service story. First, some background. It’s obvious we’re in a tough economy, but somehow there are businesses that … Continue reading →

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Problems are Opportunities to Show How Good You Are Shep Hyken – customer service motivational speaker, author, trainer, and expert – understands that sometimes problems happen. In one of his Shepard Letters, his monthly newsletter, Shep shares a story about … Continue reading →

Posted in Customer Complaints, Customer Service, Customer Service Program, Fixing Problems, Opportunity, Shep Hyken, Solving Problems | 1 Comment

It’s Not My Fault, But It Is My Problem – To Solve Shep Hyken – customer service motivational speaker, author, trainer and expert – shares a story in one of his Shepard Letters, his monthly newsletter, about how taking control … Continue reading →

Posted in Customer Service, Fixing Problems, Shep Hyken, Solving Problems | 1 Comment