Category Archives: Internal Customers
Five Ways to Create a Customer Service Culture
The reason an organization can deliver good or bad customer service comes down to one thing; what is happening on the inside of that organization. To sum it up in one word: culture.
Customer Service Systems Start with People
Companies care very much about the system that supports their customer service. This is typically an automated process or software program that helps companies deliver their customer service experience. For example, CRM software (customer relationship management) can help a company … Continue reading
Unique Methods Prove More Than One Way to Skin a Cat
In “The Amazement Revolution,” I write about how to create serious F.U.N., where the letter F stands for “Fulfillment,” the letter U stand for “Uniqueness,” and the letter N stands for getting employees excited about what is “Next.” This tip … Continue reading
Internal Customer Service Tip – Ask Your Team What They Think Can Change
People feel good when you want and value their opinions. So, ask your team what they think needs to be changed. Be specific. What suggestions do they have that could improve your process, save you money, make you money, etc.?
Internal Customer Service Tip – Embrace Uniqueness of Your Employees
Exploit individual personalities. Everyone is different and as a result may have something special to bring to the table. Let them know how their personalities and unique strengths support your organization. Take advantages of these differences.
Wow the Employee – Wow the Customer!
How much would it cost for somebody to buy you out of your job? Well, this is exactly what Zappos.com does. Haven’t heard of Zappos? They are an Internet retailer that sells shoes. They are known for their customer service. … Continue reading
Internal Customer Service
It has been my good fortune to have been hired to speak to hundreds of clients with many, many different types of audiences. Most of these clients understand that customer service is not a department you call when you have … Continue reading
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