Category Archives: Customer Service Culture
Five Ways to Create a Customer Service Culture
The reason an organization can deliver good or bad customer service comes down to one thing; what is happening on the inside of that organization. To sum it up in one word: culture.
Ten Customer and Employee Focused Ideas for National Customer Service Week
Every year, the first week of October is National Customer Service Week. Are you doing anything special? Here are ten customer and employee focused ideas (and there are a lot more) that you can do during this very important week.
Get Creative with Titles and Company Terminology
Customer service and the customer experience are driven by the culture inside an organization. I’ve seen some very interesting culture defining statements and job titles that include colorful, edgy and even very clever phrases. However, vocabulary and job titles won’t … Continue reading
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