Category Archives: Airlines Customer Service
Create a Customer Board of Directors
One of the seven customer service strategies covered in my latest book, “The Amazement Revolution,” focuses on creating a community of loyal customers. This strategy is often viewed as a marketing strategy, but I disagree. It is really a very … Continue reading
Being Off Duty Doesn’t Mean You Aren’t Responsible for Customer Service (and More)
This may start out to sound like a rant, but it isn’t. It’s simply the set up for the customer service lesson to be learned. I’m at an airport, working my way through the security line for about fifteen minutes. … Continue reading
What Matters Most
You are taking a flight on any airline – it doesn’t matter. Couple of questions: 1. Would you rather have an extra couple of inches of leg room, or know you arrive at your destination on time? 2. Would you … Continue reading
Four Valuable Customer Service Lessons We Can Learn From the Airlines When discussing customer service, I don’t like to pick on the airlines. Their shortcomings are obvious. Yet while I may encounter that curmudgeon at the ticket counter or that … Continue reading
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