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	<description>Customer Service Speaker</description>
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		<title>By: Our Top 7 Favorite Customer Service Blogs &#171; STELLAService blog</title>
		<link>http://www.hyken.com/blog/#comment-1883</link>
		<dc:creator>Our Top 7 Favorite Customer Service Blogs &#171; STELLAService blog</dc:creator>
		<pubDate>Fri, 18 Nov 2011 21:04:32 +0000</pubDate>
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		<description>[...] 6. Shep Hyken&#8217;s Customer Service Blog [...]</description>
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		<title>By: National Customer Service Week 2011: What&#8217;s Your Plan?</title>
		<link>http://www.hyken.com/blog/#comment-1075</link>
		<dc:creator>National Customer Service Week 2011: What&#8217;s Your Plan?</dc:creator>
		<pubDate>Sun, 02 Oct 2011 12:27:59 +0000</pubDate>
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		<description>[...] has some great tips on his blog you can [...]</description>
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