Home | Customer Service Blog

Customer Service Blog

Below are blog posts, articles and tips focused on customer service and experience.  To view just the articles (typically longer than a blog post), click here.

5 Top Customer Service Articles for the Week of March 2, 2015

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: Business Greatness Requires Something ‘Extra’ – Here’s How to Do It

This week on our Friends on Friday guest blog post, my colleague Susan Solovic shares a restaurant experience demonstrating how attention to details and building relationships are crucial for achieving Amazing customer service. Shep Hyken Read More »

Customer Service Debacle Resolution Teaches Valuable Business Lesson

Five Steps for Handling ComplaintsYou Can Get More than Tax Advice from TurboTax

Recently Intuit, the company that created TurboTax software for individuals to do their own taxes, made a customer service mistake. The good news (See story here.) is that they turned it around and thereby created a great case study for us to learn from. Read More »

5 Top Customer Service Articles for the Week of February 23, 2015

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: Your opinion counts – or does it?

This week on our Friends on Friday guest blog post, my colleague John Smart writes about how important it is to listen to your customers, not simply tell them your opinion. Shep Hyken Read More »

A Purposeful Customer Experience Shouldn’t Happen By Accident

Purposeful Customer Service

Customer Success

The customer experience shouldn’t happen by accident. It should be planned and thought out well in advance of the success you hope to have with your customers. Read More »

5 Top Customer Service Articles For the Week of February 16, 2015

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: Are You A Customer Service Ace?

This week on our Friends on Friday guest blog post, my colleague Craig Harrison shares a quiz with us to test our customer service knowledge. Good luck and let us know how you score! Shep Hyken Read More »

You Have More Responsibility than the Job You Were Hired to Do

Everyone Has Two Jobs

Take Care of the Customer

Whether you realize it or not, everyone has at least two jobs or responsibilities at work. The first is to do the job that they were hired to do. The second is to take care of the customer. Simple concept, but let’s elaborate. Read More »

5 Top Customer Service Articles For the Week of February 9, 2015

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »