Home | Customer Service Blog

Customer Service Blog

Below are blog posts, articles and tips focused on customer service and experience.  To view just the articles (typically longer than a blog post), click here.

Guest Blog: Tools To Help Deliver A Stellar Customer Service

This week on our Friends on Friday guest blog post, my colleague James Clifton shares an experience where customer service was lacking due to a reluctance to new technology. He shares easy and inexpensive ways to deliver stellar customer service. Shep Hyken Read More »

A Hotel Tipping Policy Gone Amok: All She Had To Say Was Thank You

Tipping Policy

Customer Experience

Important: This article is not about tipping etiquette. This is an observation of a very nice hotel that left a bad impression. So, hang in there with me. There’s a point at the end of the story. Read More »

5 Top Customer Service Articles For the Week of January 26, 2015

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: Where the Customer Experience and Customer Service Skills Intersect

This week on our Friends on Friday guest blog post, my colleague Joanna Jones writes about what customer service agents must know and do to provide our customers with consistently outstanding experiences. Shep Hyken Read More »

The Only Customer Service Trend that Matters

The Only Trend That MattersCustomer Momentum

Over the last month or so I’ve received numerous requests for comments on what I see the trends being in customer service and experience over the next year. Sure, we can spot many trends from the way customers behave and react – or the way companies are delivering service. But, in the end, there is only one trend that really matters: Read More »

5 Top Customer Service Articles For the Week of January 19, 2015

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: A Mark of Great Service – Consistency

This week on our Friends on Friday guest blog post, my colleague Roy Atkinson writes about an experience he had at a hotel and the inconsistencies in the service. I agree that consistency is so important in the customer experience. Consistency isn’t part time. It’s all-of-the-time. Shep Hyken Read More »

Small Employee Gifts Yield Big Engagement Dividends

Employee GiftRecognition and Appreciation

Not that long ago I visited one of my clients, the Breckenridge Grand Lodge, in Colorado, which, by the way, is an amazing resort. While talking with several of their team members, a florist came in to deliver a plant. My client looked at the card to see who was receiving this gift, and she smiled. Read More »

5 Top Customer Service Articles For the Week of January 12, 2015

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: Take a Turn for Better Customer Service

This week on our Friends on Friday guest blog post, my colleague Russel Lolacher shares effective strategies for pleasing the customer. I like his T.U.R.N. acronym for providing a better customer service experience. Shep Hyken Read More »