Home | Customer Service Blog

Customer Service Blog

Below are blog posts, articles and tips focused on customer service and experience.  To view just the articles (typically longer than a blog post), click here.

Guest Blog: The Right Language Per Channel

This week on our Friends on Friday guest blog post, my colleague Marta Wadsworth writes about the channels companies use to communicate with their customers. The key is responding to the customer quickly. Shep Hyken Read More »

Your Very Best Customer Service Experience

Best CSWhat is the very best customer service experience you ever had? Where was it? What did you like about it? What made it stand out? What made it memorable? And the most important question, is it possible for you to duplicate that experience in your own business? Read More »

5 Top Customer Service Articles For the Week of December 15, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: When You Learn to Trust Your Customers, Wonderful Things Can Happen

This week on our Friends on Friday guest blog post, my colleague Adele Halsall talks about the debate over listening to and implementing the customer opinion. She gives some great examples of companies who are doing it right. Shep Hyken Read More »

Friction Kills the Customer Experience

Chalk Board FrictionFrictionless Business

Merriam-Webster’s defines the word friction three ways; the act of rubbing one thing against another; the force that causes a moving object to slow down when it is touching another object; and the disagreement or tension between people or groups of people. If you tie the concept of friction to the concept of customer service, none of these definitions are good. Read More »

5 Top Customer Service Articles For the Week of December 8, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: The Power of One

This week on our Friends on Friday guest blog post, my colleague Doug Sandler shares a terrific story illustrating how the power of one person can influence the customer experience. – Shep Hyken Read More »

Appreciation Gifts: The Pre-Experience

Appreciation GiftThe Customer Experience

In almost every one of my speeches I talk about the value of showing appreciation. It can be in the form of a thank you note, an email, a phone call – even a text. It’s simply letting someone else know you appreciate them. Read More »

5 Top Customer Service Articles For the Week of December 1, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: What makes your product or service different in the eyes of consumers?

This week on our Friends on Friday guest blog post, my colleague Gregory Yankelovich talks about living up to expectations of a customer experience certain companies have created. He shares some very interesting statistics.Shep Hyken Read More »