Home | Customer Service Blog

Customer Service Blog

Below are blog posts, articles and tips focused on customer service and experience.  To view just the articles (typically longer than a blog post), click here.

5 Top Customer Service Articles for the Week of August 18, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: Can’t Buy Me Love or Superior Customer Experience

This week on our Friends on Friday guest blog post, my colleague Gregory Yankelovich writes about how customer satisfaction must be measured and examined in all departments of a company. I have always said that in order to provide an amazing customer experience, you must look at all of your internal customers. Shep Hyken  Read More »

Invite Your Customers to Review You

Posting Online Reviews - Low ResSocial Media Policy

Recently I read an article about a hotel that had a unique social media clause written into their special event contracts. This hotel was built in the 1830’s and appears to specialize in weddings.  The property looks to be quite beautiful; however their social media policy is not. Read More »

5 Top Customer Service Articles for the Week of August 11, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: 5 Reasons Why Outsourcing Your Customer Service Can Be A Smart Move

This week on our Friends on Friday guest blog post, my colleague Alleli Aspili talks about the challenge of companies providing excellent customer service and explores the option of outsourcing. Shep Hyken Read More »

Invisible Customer Service: The Customer Must Be Reminded of How Good You Are!

Invisible Customer Service - Low ResProactively Engage the Customer

When you go to a restaurant, a retail store, or your company has an ongoing relationship with a vendor, it’s easy to decide if you are receiving good customer service. You talk with people, employees or sales people help you, deliveries are made on time, you call for support, and more. Based on these interactions and the promises that are kept, you determine if you are receiving the level of customer service that you expect. However, there are some companies where the service may be less visible, if not even invisible. Read More »

5 Top Customer Service Articles For The Week Of July 14, 2014

CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: Awesome Product + Awesome Service = Awesome Customer Experience

This week on our Friends on Friday guest blog post, my colleague Jeremy Watkin shares a customer service experience he had with a company that turned a Moment of Misery into Moment of Magic. Now that’s my kind of story!  Shep Hyken  Read More »

Good Customer Service Handoff Leads to Appreciation

Waiter- Your Not In My Station - Low ResIt’s not my department

I hate the handoff. This is where the customer service representative I’m talking to transfers me to someone else to resolve my issue.  It can happen on the phone or in person.  Sometimes I hear, “It’s not my department.”  (I hate that one!)  Or, “You should have asked to speak to someone in…”  Well, you can name the department.  I think you get the idea. Read More »

5 Top Customer Service Articles for the Week of July 28, 2014

CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »