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Customer Service Blog

Below are blog posts, articles and tips focused on customer service and experience.  To view just the articles (typically longer than a blog post), click here.

Guest Post: Customer Service Is All About the First Impression – 4 Tips for Prioritizing Appearance

This week on our Friends on Friday guest blog post, my colleague Courtney Buchanan writes about how crucial the first impression is in the service business.  I agree 100% that not only is the first impression important, I would say that equally important is the last impression. Shep Hyken  Read More »

7 Ways to Build Online Customer Trust

Quick Response Creates Confidence - Low ResIncrease Customer Confidence

It’s easy to build trust when you have the opportunity to connect with customers in person. You can look into their eyes, read their expressions, and interact at a more personal level. Even on the phone you can listen to a customer’s tone of voice and react accordingly. But, building trust online is a different story; not necessarily more difficult. Just different. Read More »

5 Top Customer Service Articles for the Week of August 25, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Post: Top 8 Reasons Why Your Customer Service May Be Failing

This week on our Friends on Friday guest blog post, my colleague John DiJulius talks about 8 reasons organizations may not be providing the customer service that they should. These are all important to creating Amazing customer experiences.  Shep Hyken 
Read More »

Are your employees fulfilled, appreciated and understood?

Checking the Corporate Pulse - Low ResInternal Customer Pulse Check

Forget once-a-year employee surveys. How about once-a-week?  That is if you even do employee surveys. Read More »

5 Top Customer Service Articles for the Week of August 18, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: Can’t Buy Me Love or Superior Customer Experience

This week on our Friends on Friday guest blog post, my colleague Gregory Yankelovich writes about how customer satisfaction must be measured and examined in all departments of a company. I have always said that in order to provide an amazing customer experience, you must look at all of your internal customers. Shep Hyken  Read More »

Invite Your Customers to Review You

Posting Online Reviews - Low ResSocial Media Policy

Recently I read an article about a hotel that had a unique social media clause written into their special event contracts. This hotel was built in the 1830’s and appears to specialize in weddings.  The property looks to be quite beautiful; however their social media policy is not. Read More »

5 Top Customer Service Articles for the Week of August 11, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: 5 Reasons Why Outsourcing Your Customer Service Can Be A Smart Move

This week on our Friends on Friday guest blog post, my colleague Alleli Aspili talks about the challenge of companies providing excellent customer service and explores the option of outsourcing. Shep Hyken Read More »