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Customer Service Blog

Below are blog posts, articles and tips focused on customer service and experience.  To view just the articles (typically longer than a blog post), click here.

5 Top Customer Service Articles for the Week of April 20, 2015

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: What is your problem?

This week on our Friends on Friday guest blog post, my colleague Ricky Nowak shares an experience about how customer service can be so different at similar businesses. I have always said that consistency is key to the customer experience and leads to loyalty.  Shep Hyken Read More »

Gift with Purchase: True Customer Perk or Marketing Ploy?

Customer Gift or Marketing

Guest Experience

Have you ever been given a gift of appreciation from the place that you do business with? The other night I ate at a restaurant. Once we sat down, the server brought over champagne glasses for each of us. The server told us that they love to start every guest experience with a complimentary glass of champagne to toast the customer. Read More »

5 Top Customer Service Articles for the Week of April 13, 2015

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: Customer service isn’t dead….it’s just moved to Las Vegas

This week on our Friends on Friday guest blog post, my colleague Donna Hanson writes about her recent visit to Zappos and what we can learn from a truly customer-focused company. When anyone talks about Zappos, I listen. Shep Hyken Read More »

Ethics In Business: Would You Do the Right Thing?

Do the Right Thing

Create Trust

I typically don’t like sports analogies in business, but sometimes they make such good sense. So, here is the story:

My friend and colleague Jim Tunney, an inspiring speaker and the Dean of NFL referees, writes a weekly article about sports stories that always make a point. Read More »

5 Top Customer Service Articles for the Week of April 6, 2015

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: Why you should avoid ‘escalating’ support requests

This week on our Friends on Friday guest blog post, my colleague Joe Westhead explains the concepts of All Hands Support and All hands Ownership as ideas for support agents to use when dealing with customers. I especially like the idea of every agent taking ownership of their customers calls from start to finish. Shep Hyken Read More »

April Is Customer Loyalty Month (Again!)

Customer Loyalty Month 2015Even though every April is Customer Loyalty Month, it doesn’t matter when you are taking in this information. Customer Loyalty Month is simply a time to remember how important it is to show a little love to your customers. The reality is that it should be practiced every month, every week, every day – in other words, with every interaction you have with your customers. Read More »

5 Top Customer Service Articles for the Week of March 30, 2015

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »