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Customer Service Blog

Below are blog posts, articles and tips focused on customer service and experience.  To view just the articles (typically longer than a blog post), click here.

5 TOP CUSTOMER SERVICE ARTICLES FOR THE WEEK OF JULY 21, 2014

CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: 4 Customer Experience Lessons from Amazon’s Prime Membership

This week on our Friends on Friday guest blog post, my colleague Adam Toporek describes 4 customer service experience lessons he learned from Amazon Prime.  Anytime anyone talks about Amazon, I listen. - Shep Hyken  Read More »

Recommending Your Competition Equals Good Customer Service

Refer the Customer to the Competition - Low ResConfidence is Key

The other day a potential client inquired about having me speak about customer service at his company’s annual meeting. Typically, one of the first questions a client will ask when they call about me speaking at their meeting is, “Are you available on this date?” Read More »

5 Top Customer Service Articles for the Week of July 14, 2014

CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: 10 Steps to Great Customer Service

This week on our Friends on Friday guest blog post, my colleague Jerry LePre gives us 10 great ways to provide amazing customer service.  These are terrific reminders that anyone can use. - Shep Hyken  Read More »

It’s Not the Product. It’s the Experience.

It's More Than the Product - Low Res

Deliver a Great Customer Experience

What makes the great companies so great?  It’s the customer service and experience the customer receives when doing business with that company.  The companies that get it are customer-centric.  They put the customer in the middle of decisions, ideas, marketing, system design and more. Read More »

5 Top Customer Service Articles for the Week of July 7, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog – The Psychology of Effective Communication: Q&A with Dr. Stephen Kosslyn

This week on our Friends on Friday guest blog post, my colleague Megan Van Vlack spoke with Stephen M. Kosslyn about how psychological research can improve the way we communicate with our customers.  He provides some excellent tips from which we can benefit. – Shep Hyken Read More »

When it Comes to Customer Service, Be a Leader

Customer Service is Contagious

 

 

 

 

 

 

 

 

 

 

 

 

I was boarding a very early morning flight to Dallas.  One of the pilots of the plane, Gerald Higginbotham, was greeting every single person who walked on the plane.  He was so outgoing and engaging.  He welcomed everyone and built rapport with many of the passengers. Read More »

5 Top Customer Service Articles for the Week of June 30, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »