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Customer Service Blog

Below are blog posts, articles and tips focused on customer service and experience.  To view just the articles (typically longer than a blog post), click here.

5 Top Customer Service Articles For the Week of September 29, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: How Customer “Experts” Create a Great Customer Experience

This week on our Friends on Friday guest blog post, Laura Lee Brennan writes about the increase in companies using social media for customer service. She highlights how community forums can benefit companies and their customers, creating strong relationships. Shep Hyken Read More »

5 Reasons Companies Fail at Customer Service

Align Customer Service VisionDeliver Excellent Customer Service

Customer service; it is common sense. You may know how to deliver an excellent customer service experience, but do you? Read More »

5 Top Customer Service Articles For the Week of September 22, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: Stop Leaving Money on the Table!

This week on our Friends on Friday guest blog post, my colleague Ann Amati shares a case study looking at how listening to customer feedback can help lead to better sales and customer retention.  Shep Hyken Read More »

Do you offer customer friendly prices?

Customer Service SpeakerCustomer Experience

How customer-friendly are your prices and fees? What I mean is do you add fees, surcharges, assessments or other costs to your customers’ bills that either surprise them or make them feel like they are being taken advantage of? Read More »

5 Top Customer Service Articles For the Week of September 15, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Enhance Customer Service Experience Using Self-service

Self Service Customer ServiceCustomer Service Add On

Back when I was in college I worked at a self-service gas station. I’m probably dating myself, but this was at a time when gas stations were just converting over from full-service to self-service. Our stations went from pumping the gas for the customer, checking their oil, and washing their windows to just collecting their money and saying, “Thank you.” Read More »

5 Top Customer Service Articles for the Week of September 8, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: Effectively using Product Knowledge with Your Customer

This week on our Friends on Friday guest blog post, my colleague Doug Sandler writes about how to communicate with your customer, anticipating the information that they need and want. Shep Hyken Read More »