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Customer Service Blog

Below are blog posts, articles and tips focused on customer service and experience.  To view just the articles (typically longer than a blog post), click here.

Guest Blog: Stop Leaving Money on the Table!

This week on our Friends on Friday guest blog post, my colleague Ann Amati shares a case study looking at how listening to customer feedback can help lead to better sales and customer retention.  Shep Hyken Read More »

Do you offer customer friendly prices?

Customer Service SpeakerCustomer Experience

How customer-friendly are your prices and fees? What I mean is do you add fees, surcharges, assessments or other costs to your customers’ bills that either surprise them or make them feel like they are being taken advantage of? Read More »

5 Top Customer Service Articles For the Week of September 15, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Enhance Customer Service Experience Using Self-service

Self Service Customer ServiceCustomer Service Add On

Back when I was in college I worked at a self-service gas station. I’m probably dating myself, but this was at a time when gas stations were just converting over from full-service to self-service. Our stations went from pumping the gas for the customer, checking their oil, and washing their windows to just collecting their money and saying, “Thank you.” Read More »

5 Top Customer Service Articles for the Week of September 8, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Blog: Effectively using Product Knowledge with Your Customer

This week on our Friends on Friday guest blog post, my colleague Doug Sandler writes about how to communicate with your customer, anticipating the information that they need and want. Shep Hyken Read More »

Sell the Customer Service Experience, Not the Journey

Sell the Cusotmer Service ExperiencePositive Customer Experiences

Companies have figured out that customer service is marketing. It’s the reason customers come back. It’s the reason customers talk to their friends about the company. It’s the value that can drive your business. Smart companies promise a positive customer service experience; and they deliver. Read More »

5 Top Customer Service Articles for the Week of September 1, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More »

Guest Post: Customer Service Is All About the First Impression – 4 Tips for Prioritizing Appearance

This week on our Friends on Friday guest blog post, my colleague Courtney Buchanan writes about how crucial the first impression is in the service business.  I agree 100% that not only is the first impression important, I would say that equally important is the last impression. Shep Hyken  Read More »

7 Ways to Build Online Customer Trust

Customer Service SpeakerIncrease Customer Confidence

It’s easy to build trust when you have the opportunity to connect with customers in person. You can look into their eyes, read their expressions, and interact at a more personal level. Even on the phone you can listen to a customer’s tone of voice and react accordingly. But, building trust online is a different story; not necessarily more difficult. Just different. Read More »