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Shepard Letter Articles
by Shep Hyken, CSP
Customer Service Is a Team Effort
This is considered to be a joke… A guy walks into a diner and sits down at a table. After
sitting for a half an hour and watching all of the guests who came in behind him get served, he
asked a server if someone was ever going to come to take his order. She responded by
saying, “You’re in Suzie’s station and she’s not here tonight."
As ridiculous as the above scenario sounds, it has truth to it. The opposite of the above
happened at the Bristol restaurant in St. Louis. We were sitting for a few minutes when a
server came over and explained that our regular server was busy and she would help by taking
our order. That’s customer service teamwork!
LESSON: Working as a team is a big part of customer service. The best people and
companies won’t say, “It’s not my department.” Instead, they work together to take care of
their customers.
Shep Hyken, CSP is a professional speaker and author who works with companies who want
to develop loyal relationships with their customers and employees. For more information on
Shep's speaking presentations, including his customer service speaking programs, books, tapes
and learning programs please contact (314) 692-2200. Email: shep@hyken.com Web: www.
hyken.com
Copyright ©2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
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by Shep Hyken, CSP
Customer Service Is a Team Effort
This is considered to be a joke… A guy walks into a diner and sits down at a table. After
sitting for a half an hour and watching all of the guests who came in behind him get served, he
asked a server if someone was ever going to come to take his order. She responded by
saying, “You’re in Suzie’s station and she’s not here tonight."
As ridiculous as the above scenario sounds, it has truth to it. The opposite of the above
happened at the Bristol restaurant in St. Louis. We were sitting for a few minutes when a
server came over and explained that our regular server was busy and she would help by taking
our order. That’s customer service teamwork!
LESSON: Working as a team is a big part of customer service. The best people and
companies won’t say, “It’s not my department.” Instead, they work together to take care of
their customers.
Shep Hyken, CSP is a professional speaker and author who works with companies who want
to develop loyal relationships with their customers and employees. For more information on
Shep's speaking presentations, including his customer service speaking programs, books, tapes
and learning programs please contact (314) 692-2200. Email: shep@hyken.com Web: www.
hyken.com
Copyright ©2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Go to next article
Subscribe to The Shepard Letter
Return to list of Shepard Letter articles.
Return to Home Page.