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Shep Hyken, CSP Shepard Presentations, LLC 711 Old Ballas Rd., Suite 215 St. Louis, MO 63141 (314)692-2200 || Fax: (314)692-2222 shep@hyken.com  ||  http://www.hyken.com Copyright ©2006 by Shep Hyken, CSP and Shepard Presentations, LLC

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A Customer Service Culture

A Customer Loyalty Mindset