Customer Service Speaker - Shep Hyken - Motivational Speaker on customer service and customer loyalty

Shep Hyken, CSP is a speaker and author who works with companies
and organizations who want to build loyal relationships with their
customers and employees. His articles have been read in hundreds of
publications, and he is the author of Moments of Magic and The Loyal
Customer. He is also the creator of The Customer Focus program
which helps clients develop a customer service culture and loyalty
mindset.

In 1983 Shep founded Shepard Presentations and since then has
worked with hundreds of clients ranging from Fortune 100 size
organizations to companies with less than 50 employees. Some of his
clients include American Airlines, AAA Anheuser-Busch, AT&T,
AETNA, Abbot Laboratories, AIG, American Express - and that's just
a few of the A's!

Shep Hyken's most requested programs focus on customer service,
customer loyalty, internal service, customer relations and a motivational
program titled "You Are The Magic!" He is known for his high energy
presentations which combine important information with entertainment
(humor and magic) to create exciting programs for his audiences.

(CSP stands for Certified Speaking Professional, and is a designation
awarded by the National Speakers Association to individuals for certain
achievements and education in the speaking profession.)