Shep Hyken
Customer Service Speaker
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                           Shep Hyken, CSP, CPAE
                           Shepard Presentations, LLC
                          711 Old Ballas Rd., Suite 215
                                St. Louis, MO 63141
                       (314)692-2200 || Fax: (314)692-2222
                   
shep@hyken.com  ||  http://www.hyken.com

Copyright ©1998-2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
















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Who Is Shep Hyken














More On Shep Hyken...

Shep Hyken, CSP, CPAE is a customer service and customer experience
speaker and expert.  He is also the creator of
The Customer Focus™
program.  This is a
customer service training program that helps
companies develop a customer service culture, creates loyal customers
and creates a better environment for employees (internal customer
service).  For more information on
The Customer Focus™ program,
please
click here.  (www.TheCustomerFocus.com)
Shep Hyken: Customer Service Speaker and Expert. Providing programs on amazing customer service, customer loyalty, internal service and more.
A Customer
Service Culture
A Customer
Loyalty Mindset
Shep Hyken, Customer Service and Experience Speaker
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The Cult of the Customer - By Shep Hyken