The Customer Focus - Customer Service Training Seminar

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The Customer Focus™ (TCF) programs are customer service training
workshops for companies who want to create a stronger service culture
that builds loyal relationships with their customers and a better
environment for their employees.

TCF was created to help develop a mindset dedicated to delivering
outstanding service to both external and internal customers. TCF is a
process that requires the commitment and dedication of every employee
in a company (or division of a company). Concepts, strategies and
exercises are facilitated by professional trainers who have been
approved by Shep Hyken to present the TCF workshops.

Shep Hyken, CSP
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com

Copyright ©2006 by Shep Hyken, CSP and Shepard Presentations, LLC