Shep Hyken - Customer Service Videos Books and More. Customer Service Training Products

Moments of Magic
Be a Star With Your Customers and Keep Them
Forever! (Book)
Shep's #1 seller! This is a clearly written, easy-to-read,
easy to understand guide to customer service, and is for
anyone in any job. Filled with information, techniques,
and stories, it will teach you and everyone in your
organization to deliver excellent service to your internal
and outside customers.
Click here to get more information.
164 page paperback (Add to Cart)........$12.95
e-Book in PDF format (Add to Cart).....$ 8.97

The Loyal Customer
A Lesson From A Cab Driver (Book)
In this short book/lesson you will learn the difference
between a satisfied customer and a loyal customer. Frank
is a cab driver who knew that satisfied customers might
give him a nice tip, but loyal customers would call him
every time they needed a cab. Read this book and learn
the secrets to creating customer loyalty!
Click here to get more information.
64 page paperback (Add to Cart)...............$ 8.95
e-Book in PDF format (Add to Cart)..........$ 5.97

Moments of Magic Audio CD's...
Part 1 - Be a Star With Your Customers
Based on his top selling book, first you will be introduced
to the concept of Moments of Magic™. Then you will
hear ten simple ways to create outstanding service.
Click here to get more information.
33 minute audio CD (Add to Cart).............$14.95

Part 2 - Creating the Loyalty Mindset
This program will help you develop a Loyalty Mindset to
build long term relationships with your customers. The
CD includes a "live" presentation of Shep's cab driver
story and ten specific strategies to help create loyalty.
Click here to get more information.
26 minute audio CD (Add to Cart).............$14.95

Special: Both audio CD's for $24.95 (Add to Cart)

Moments of Magic 101
Video Training DVD for Individuals
You can now load a DVD into your computer and have
Shep Hyken talking directly to you about how to deliver
excellent service that leads to loyal relationships with
your customers and clients. First you will be exposed to
the Moments of Magic™ concept. Then you will be
taken to one of Shep's live performances to experience
the famous Taxi Cab Story. Then Shep delivers six
specific strategies. Included with the DVD is a link to a
PDF files of the workbook. Please contact us to discuss
using the DVD for group training.
Click here to get more information.
22 Minute Training DVD (Add to Cart).........$69.00

Service: Creating Moments of Magic
(Video Learning System - Now on DVD!)
A video learning system with the focus on internal and
external customers. The workbook includes exercises
that will personalize the information to the viewer’s day-
to-day responsibilities. This is a very cost effective, yet
outstanding way to get the customer service/Moments of
Magic message to every employee.
Click here to get more information.
DVD, workbook and
facilitator guide (Add to Cart)....................$99.00
Extra workbooks (Add to Cart).................$10.00

The Customer Focus™ "In a Box"
This is a corporate “in house” facilitated program for
those that would rather conduct their own training. A
comprehensive Focus Guide is provided for a
facilitator/trainer to take all participants through the
concepts, strategies and exercises. All collateral
materials, which include workbooks, audio CD’s, books
and more are included. For more information about the
TCF programs visit:
www.TheCustomerFocus.com.
Click here to get more information.
TCF "In a Box"
for 10 participants (Add to Cart)...........$1,795.00
Materials for additional
participants (Add to Cart).....................$    99.00

The Only the Best Series of Books...
Only the Best On Service
This compilation of short essays focuses on customer
service and features Shep Hyken writing on customer
loyalty. In addition, eleven other experts writing on
service include Larry Winget, Scott McKain, Lisa Ford,
Keith Harrell, Vic Osteen and more!
Click here to get more information.
226 page paperback (Add to Cart)..................$11.95

Only the Best On Success
This book features Shep Hyken writing on You Are The
Magic! In addition, the book has some of America's
most respected authorities on the subject of success and
personal growth. Other authors include Roger
Crawford, Keith Harrell, Mark Sanborn and many more!
Click here to get more information.
198 page paperback (Add to Cart).................$11.95

Only the Best On Leadership
This is the third in the Only the Best series and focuses
on leadership. The closing chapter of this excellent book
is by Shep Hyken writing on the Top Ten Traits of
Leadership.   Other authors contributing to this book
include Larry Winget, Roxanne Emmerich, Scott McKain
and many more!
Click here to get more information.
172 page paperback (Add to Cart).................$11.95

Special! (Limited Supply!)
All Three Only the Best Books (Add to Cart) $24.95