| Shep Hyken P r o f e s s i o n a l S p e a k e r |
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| At a Glance... Shep Hyken Introduction Shep Hyken is a speaker and author who has been entertaining audiences with his unique presentation style for over 25 years. He works with companies who want to build loyal relationships with their customers and employees. He is the author of Moments of Magic and The Loyal Customer. His high energy programs combine important information with entertainment. Today's presentation is titled ____________________________. Please welcome Shep Hyken! A/V Requirements Lavaliere microphone – wireless or with a long (at least 50 foot) cord. It is preferred that this is not the same microphone that the introducer will be using. A riser/stage approximately 8’x12’ or larger. A lectern is not needed. If a lectern is being used for other presentations, please position it at least four feet from the front edge of the "stage." Shep will work in front of the lectern. Lighting is important. Please make sure Shep has a well lit "performance area." Most meeting rooms are fine, but when Shep does after-dinner programs the lights must be full and bright. (Shep’s programs are not intended for low light /romantic – settings.) |
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| Shep Hyken, CSP Shepard Presentations, LLC 711 Old Ballas Rd., Suite 215 St. Louis, MO 63141 (314)692-2200 || Fax: (314)692-2222 shep@hyken.com || http://www.hyken.com Copyright ©2003 by Shep Hyken, CSP and Shepard Presentations, LLC |
| A Customer Service Culture |
| A Customer Loyalty Mindset |
