Shep Hyken - Motivational Speaker on Customer Service and Customer Loyalty

"Employees were looking for a reason to laugh. You provided that
opportunity. And, just as importantly, you delivered a strong
message about the importance of customer service and the impact
we can have on our business if we show our customers that they
are important to us."
-- Aetna

"In the years that I have worked numerous shows for Anheuser-
Busch, I have never had such favorable, positve feedback from our
customers as I have received about you."
-- Anheuser-Busch

“I would like to personally thank you for your enthusiasm and
genuine interest in Applebee’s International ... it was very
entertaining, and yet you still sent a message to our participants.”
-- Applebee’s International, Inc.

“Our management team felt your presentation was right on
target. Your magic and message helped us cap off a very
successful Managers Meeting.”
-- Eveready Battery Company, Inc.

“I’ve been in ‘association work’ for more than twenty-four years
and have hired a lot of speakers in that time. You did a
tremendous job! When I polled the delegates at our convention on
who their favorite speaker was, they overwhelmingly voted for
Shep Hyken and asked that I have you back at some time in the
near future.”
-- Georgia Oilmen’s Association

“Some who have attended a number of conferences over the years
told us this was the best they had ever seen. Shep, your
participation helped make the conference what it was.”
-- IBM

“It was truly a pleasure working with you. From start to finish,
you offered nothing but ‘Lexus-like’ professionalism and courtesy
to our program staff and dealership associates, and you tailored
your presentation to the overall theme of our conference. We truly
hope you’ll list us as a reference for any future opportunities that
you might have.”
-- Lexus

“It was a pleasure having you at our meeting. Our agents are
saying you are one of the best speakers we have had! Your energy
and enthusiasm made for an incredibly successful speech. Thank
you for making our meeting a success.”
-- Mass Mutual Financial Group

“Your ‘Moments of Magic’ helped make this year’s meeting a
great success. We needed a true professional to bring things ‘up’
on the last day, and we certainly made the right decision in giving
that assignment to you.”
-- Million Dollar Round Table

“Your presentation on Sunday morning, ‘The Magic of Customer
Service,’ was perfect for our audience. Your powerful yet simple
message dovetailed so well with your outstanding skill in the use of
magic. We couldn’t have started our day any better.”
-- Ohio Grocer’s Association

“Your words were inspiring, your magic was awesome! Thanks for
a great job at our presentation. I continue to hear how much
everyone enjoyed the talk. We will work together again soon!”
-- Pioneer Investments

“Your presentation has helped turn our customers' ‘Moments of
Misery’ into ‘Moments of Magic.’ Our customer results are at an
all-time high. Thank you for your valuable input."
-- SBC Publications

“I was particularly pleased with your ability to deliver the internal
customer service message in terms that our audience could relate
to. Many attendees commented that it was as if you were a long
time member of our organization.”
-- Shell Oil Company

“You were terrific! I have never seen magic and fun so cleverly
woven into teaching. You didn’t speak on Friday - you taught us
lessons. I really applaud your program and the value you
deliver.”
-- Smith, Bucklin & Associates, Inc.

“You not only packed the hall, but also delivered a valuable
message to the restaurateurs. The combination of a powerful
theme of customer service delivered with the entertainment value
of magic equals a very successful seminar."
-- Texas Restaurant Association