Shep Hyken
P r o f e s s i o n a l   S p e a k e r
Click here for a free
subscription to
The Shepard Letter.

Shep's short monthly newsletter
includes articles, business tips
and more.

Subscribe now!
Business Articles by Shep Hyken
Shep has archived many of his short articles and business tips from
The Shepard Letter.  (Click here to see a list of over 100 articles
from past newsletters.)

In addition, below are 18 more articles on customer service for your
organization to use in your publications to members and employees.
Each of the articles is approximately 750-800 words long. They can be
used as a series or column, or individually. Feel free to edit/customize
the articles to meet your specific needs. If you would like to discuss
any major changes, please give us a call. Also, please send us a copy
of your publication when you include the articles. Our mailing address
and contact information are below.

If you would like to have a copy of all 18 articles in PDF format,
please email us.  

Please be sure to include the following bio and contact information
after each article. Thank you!

Shep Hyken, CSP is a professional speaker and author who
works with companies who want to develop loyal relationships
with their customers and employees.  For more information on
Shep's speaking presentations, (including his customer service
speaking programs) books, tapes and learning programs please
contact (314) 692-2200. Email: shep@hyken.com  Web:
www.hyken.com
To view articles, just click on the titles below.

1. Moments of Truth, Misery and Magic
2. The Satisfied Customer Is a Dangerous Customer
3. Speed - Make Great Service Even Greater
4. The First Impression
5. Understanding Your Customer -- Think Like the Buyer
6. The Wow! Factor
7. Enthusiasm - It Is Contagious
8. Top Ten Telephone Basics
9. Major Expectations
10. Internal Customer Service
11. The Complaining Customer
12. Building Customer Loyalty
13. What to Do When You Can't Say Yes
14. Internal Service: Do They Really Want What We Think They Want?
15. Striving Toward Greatness
16. Operations-Driven Versus Customer-Driven
17. The Value of the Customer
18. The Basics of Customer Service
JPEG Photo for use in
your publications
Shep Hyken, CSP
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com  ||  http://www.hyken.com

Copyright ©2007  by Shep Hyken, CSP and Shepard Presentations, LLC
Click here to read over
eighty articles and
business tips from
The Shepard Letter.
Home

Who is Shep Hyken

Speaking Topics

Some of Shep's Clients

The Customer Focus

Behavioral Assessments

Read Shep's Articles

For Clients and Meeting
Planners

Watch a Preview Video

Knowledge Products

Contact Shep
A Customer
Service Culture
A Customer
Loyalty Mindset
7 Strategies to Win Customers For Life
A Mini Course By Shep Hyken

This is a short/mini course on strategies to
deliver outstanding service and achieve
customer loyalty.  Take the time to
complete the course and it could change the
way you do business!  Click here to begin!
Google Customer Service
Resource Search Engine
Below is a Google Search
Engine that is focused on sites
that include articles, tips and
more on customer service
related topics.
Shep Hyken