| Shep Hyken Customer Service Speaker |
Business Articles by Shep Hyken
Shep has archived many of his short articles and business tips from The
Shepard Letter. (Click here to see a list of over 100 articles from
past newsletters.)
In addition, below are 18 more articles on customer service for your
organization to use in your publications to members and employees. Each
of the articles is approximately 750-800 words long. They can be used as
a series or column, or individually. Feel free to edit/customize the articles
to meet your specific needs. If you would like to discuss any major
changes, please give us a call. Also, please send us a copy of your
publication when you include the articles. Our mailing address and contact
information are below.
If you would like to have a copy of all 18 articles in PDF format, please
email us.
Please be sure to include the following bio and contact information after
each article. Thank you!
Shep Hyken, CSP, CPAE is a professional speaker and author who
works with companies who want to develop loyal relationships
with their customers and employees. For more information on
Shep's speaking presentations, (including his customer service
speaking programs) books, tapes and learning programs please
contact (314) 692-2200. Email: shep@hyken.com Web: www.
hyken.com
To view articles, just click on the titles below.
1. Moments of Truth, Misery and Magic
2. The Satisfied Customer Is a Dangerous Customer
3. Speed - Make Great Service Even Greater
4. The First Impression
5. Understanding Your Customer -- Think Like the Buyer
6. The Wow! Factor
7. Enthusiasm - It Is Contagious
8. Top Ten Telephone Basics
9. Major Expectations
10. Internal Customer Service
11. The Complaining Customer
12. Building Customer Loyalty
13. What to Do When You Can't Say Yes
14. Internal Service: Do They Really Want What We Think They Want?
15. Striving Toward Greatness
16. Operations-Driven Versus Customer-Driven
17. The Value of the Customer
18. The Basics of Customer Service
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Home Client Meeting Tools Behavioral Assessments Client Testimonials Fees
Knowledge Products Other Resources Read Shep's Articles Shepard Letter Articles Site Map
Some of Shep's Clients Speaking Topics The Customer Focus Watch a Preview Video
Who Is Shep Hyken
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service and customer experience
speaker and expert. He is also the creator of The Customer Focus™ program.
This is a customer service training program that helps companies develop a
customer service culture, creates loyal customers and creates a better
environment for employees (internal customer service). For more information
on The Customer Focus™ program, please click here. (www.
TheCustomerFocus.com)
Shep has archived many of his short articles and business tips from The
Shepard Letter. (Click here to see a list of over 100 articles from
past newsletters.)
In addition, below are 18 more articles on customer service for your
organization to use in your publications to members and employees. Each
of the articles is approximately 750-800 words long. They can be used as
a series or column, or individually. Feel free to edit/customize the articles
to meet your specific needs. If you would like to discuss any major
changes, please give us a call. Also, please send us a copy of your
publication when you include the articles. Our mailing address and contact
information are below.
If you would like to have a copy of all 18 articles in PDF format, please
email us.
Please be sure to include the following bio and contact information after
each article. Thank you!
Shep Hyken, CSP, CPAE is a professional speaker and author who
works with companies who want to develop loyal relationships
with their customers and employees. For more information on
Shep's speaking presentations, (including his customer service
speaking programs) books, tapes and learning programs please
contact (314) 692-2200. Email: shep@hyken.com Web: www.
hyken.com
To view articles, just click on the titles below.
1. Moments of Truth, Misery and Magic
2. The Satisfied Customer Is a Dangerous Customer
3. Speed - Make Great Service Even Greater
4. The First Impression
5. Understanding Your Customer -- Think Like the Buyer
6. The Wow! Factor
7. Enthusiasm - It Is Contagious
8. Top Ten Telephone Basics
9. Major Expectations
10. Internal Customer Service
11. The Complaining Customer
12. Building Customer Loyalty
13. What to Do When You Can't Say Yes
14. Internal Service: Do They Really Want What We Think They Want?
15. Striving Toward Greatness
16. Operations-Driven Versus Customer-Driven
17. The Value of the Customer
18. The Basics of Customer Service
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Home Client Meeting Tools Behavioral Assessments Client Testimonials Fees
Knowledge Products Other Resources Read Shep's Articles Shepard Letter Articles Site Map
Some of Shep's Clients Speaking Topics The Customer Focus Watch a Preview Video
Who Is Shep Hyken
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service and customer experience
speaker and expert. He is also the creator of The Customer Focus™ program.
This is a customer service training program that helps companies develop a
customer service culture, creates loyal customers and creates a better
environment for employees (internal customer service). For more information
on The Customer Focus™ program, please click here. (www.
TheCustomerFocus.com)
| Shep Hyken: Customer Service Speaker and Expert. Providing programs on amazing customer service, customer loyalty, internal service and more. |
| A Customer Service Culture |
| A Customer Loyalty Mindset |
| Click here for a free subscription to The Shepard Letter. Shep's short monthly newsletter includes articles, business tips and more. Subscribe now! |
| 7 Strategies to Win Customers For Life A Mini Course By Shep Hyken This is a short/mini course on strategies to deliver outstanding service and achieve customer loyalty. Take the time to complete the course and it could change the way you do business! Click here to begin! |
