Shep Hyken
P r o f e s s i o n a l   S p e a k e r

Business Articles by Shep Hyken

Below are 18 articles on customer service for your organization to use
in your publication to members and employees. Each of the articles is
approximately 750-800 words long. They can be used as a series or
column, or individually. Feel free to edit/customize the articles to meet
your specific needs. If you would like to discuss any major changes,
please give us a call. Also, please send us a copy of your publication
when you include the articles. Our mailing address and contact
information are below.

If you would like to have a copy of all 18 articles in Word format,
please email us.  

Please be sure to include the following bio and contact information
after each article. Thank you!
.
Shep Hyken, CSP is a professional speaker and author who
works with companies who want to develop loyal relationships
with their customers and employees.  For more information on
Shep's speaking programs, books, tapes and learning programs
please contact (314) 692-2200. Email: shep@hyken.com  Web:
www.hyken.com

Home

Who is Shep Hyken

Speaking Topics

Some of Shep's Clients

The Customer Focus

Behavorial Assessments

Read Shep's Articles

Client Meeting Tools

Watch a Preview Video

Knowledge Products

Contact Shep

To view articles, just click on the titles below.

1. Moments of Truth, Misery and Magic
2. The Satisfied Customer Is a Dangerous Customer
3. Speed - Make Great Service Even Greater
4. The First Impression
5. Understanding Your Customer -- Think Like the Buyer
6. The Wow! Factor
7. Enthusiasm - It Is Contagious
8. Top Ten Telephone Basics
9. Major Expectations
10. Internal Customer Service
11. The Complaining Customer
12. Building Customer Loyalty
13. What to Do When You Can't Say Yes
14. Internal Service: Do They Really Want What We Think They Want?
15. Striving Toward Greatness
16. Operations-Driven Versus Customer-Driven
17. The Value of the Customer
18. The Basics of Customer Service

Shep Hyken, CSP
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com  ||  http://www.hyken.com

Copyright ©2003 by Shep Hyken, CSP and Shepard Presentations, LLC

JPEG Photo for use in
your publications