| Shep Hyken Customer Service Speaker |
"I help companies build loyal
relationships with their
customers and employees. As a
professional speaker, I promise
to deliver one of the most
informative, exciting and
memorable presentations you
and your audience will ever see
and experience!"
-- Shep Hyken, Customer Service
Expert and Best-Selling Author
relationships with their
customers and employees. As a
professional speaker, I promise
to deliver one of the most
informative, exciting and
memorable presentations you
and your audience will ever see
and experience!"
-- Shep Hyken, Customer Service
Expert and Best-Selling Author
| New customer service articles every month! Click here! This month's article: Ten MORE Compelling Reasons to Deliver an Amazing Customer Experience March 2010 |
WHO: Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer
of Shepard Presentations. As a speaker and author, Shep works with
companies who want to build loyal relationships with their customers
and employees. His customer service articles have been read in
hundreds of publications, and he is the author of Moments of Magic™,
The Loyal Customer and the Wall Street Journal best selling book The
Cult of the Customer. In 1983 Shep founded Shepard Presentations
and since then has worked with hundreds of companies and
associations. Some of his clients include American Airlines, American
Express, Aetna, AAA, Anheuser-Busch, AT&T, Abbott Laboratories,
American Express - and that's just a few of the A's!
WHAT: Shep mixes important information with entertainment (humor
and magic) to create exciting programs for his audiences. His main
speaking topics focus on the customer experience, customer loyalty,
customer service, internal service, business relationships (customers
and employees) and a motivational program titled You Are the Magic!
WHEN & WHERE: At your next event when and where it is important
that your audience leaves with tools, ideas and concepts they can put
to use immediately. Shep promises to deliver one of the most exciting
and memorable programs your audience will ever experience!
AND MOST IMPORTANT, WHY: This is must-have information. Your
audience will walk away with specific ideas, strategies and concepts to
build the strongest possible relationships with their customers, clients
and fellow employees. Shep will work with you to design and customize
a program to meet your needs and desired outcomes. And most
important, the audience will have fun!
Email us or call the number below to talk about how Shep can fit into
your next program!
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Home Client Meeting Tools Behavioral Assessments Client Testimonials Fees
Knowledge Products Other Resources Read Shep's Articles Shepard Letter Articles
Site Map Some of Shep's Clients Speaking Topics The Customer Focus Watch a
Preview Video Who Is Shep Hyken
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service and customer experience speaker
and expert. He is also the creator of The Customer Focus™ program. This is a
customer service training program that helps companies develop a customer
service culture, creates loyal customers and creates a better environment for
employees (internal customer service). For more information on The Customer
Focus™ program, please click here. (www.TheCustomerFocus.com)
of Shepard Presentations. As a speaker and author, Shep works with
companies who want to build loyal relationships with their customers
and employees. His customer service articles have been read in
hundreds of publications, and he is the author of Moments of Magic™,
The Loyal Customer and the Wall Street Journal best selling book The
Cult of the Customer. In 1983 Shep founded Shepard Presentations
and since then has worked with hundreds of companies and
associations. Some of his clients include American Airlines, American
Express, Aetna, AAA, Anheuser-Busch, AT&T, Abbott Laboratories,
American Express - and that's just a few of the A's!
WHAT: Shep mixes important information with entertainment (humor
and magic) to create exciting programs for his audiences. His main
speaking topics focus on the customer experience, customer loyalty,
customer service, internal service, business relationships (customers
and employees) and a motivational program titled You Are the Magic!
WHEN & WHERE: At your next event when and where it is important
that your audience leaves with tools, ideas and concepts they can put
to use immediately. Shep promises to deliver one of the most exciting
and memorable programs your audience will ever experience!
AND MOST IMPORTANT, WHY: This is must-have information. Your
audience will walk away with specific ideas, strategies and concepts to
build the strongest possible relationships with their customers, clients
and fellow employees. Shep will work with you to design and customize
a program to meet your needs and desired outcomes. And most
important, the audience will have fun!
Email us or call the number below to talk about how Shep can fit into
your next program!
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Home Client Meeting Tools Behavioral Assessments Client Testimonials Fees
Knowledge Products Other Resources Read Shep's Articles Shepard Letter Articles
Site Map Some of Shep's Clients Speaking Topics The Customer Focus Watch a
Preview Video Who Is Shep Hyken
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service and customer experience speaker
and expert. He is also the creator of The Customer Focus™ program. This is a
customer service training program that helps companies develop a customer
service culture, creates loyal customers and creates a better environment for
employees (internal customer service). For more information on The Customer
Focus™ program, please click here. (www.TheCustomerFocus.com)
| Shep Hyken: Customer Service Speaker and Expert. Providing programs on amazing customer service, customer loyalty, internal service and more. |
| A Customer Service Culture |
| A Customer Loyalty Mindset |
| Click here for a free subscription to The Shepard Letter. Shep's short monthly newsletter includes articles, business tips and more. Subscribe now! |
| The Cult of the Customer The Wall Street Journal and USA TODAY Best Seller! Download the free Cult of the Customer iPhone App |
