| Shep Hyken Customer Service Speaker |
"I help companies build loyal
relationships with their
customers and employees. As a
professional speaker, I promise
to deliver one of the most
informative, exciting and
memorable presentations you
and your audience will ever see
and experience!"
relationships with their
customers and employees. As a
professional speaker, I promise
to deliver one of the most
informative, exciting and
memorable presentations you
and your audience will ever see
and experience!"
| New customer service articles every month! Click here! This month's article: Customer Service Is a Team Effort July 2009 |
WHO: Shep Hyken, CSP, CPAE is a speaker and author who works
with companies who want to build loyal relationships with their customers
and employees. His customer service articles have been read in hundreds
of publications, and he is the author of Moments of Magic™, The Loyal
Customer and the Wall Street Journal best selling book The Cult of the
Customer. In 1983 Shep founded Shepard Presentations and since then
has worked with hundreds of companies and associations. Some of his
clients include American Airlines, Aetna, AAA, Anheuser-Busch, AT&T,
Abbott Laboratories, American Express - and that's just a few of the A's!
WHAT: Shep mixes important information with entertainment (humor and
magic) to create exciting programs for his audiences. His main speaking
topics focus on the customer experience, customer loyalty, customer
service, internal service, business relationships (customers and employees)
and a motivational program titled You Are the Magic!
WHEN & WHERE: At your next event when and where it is important
that your audience leaves with tools, ideas and concepts they can put to
use immediately. Shep promises to deliver one of the most exciting and
memorable programs your audience will ever experience!
AND MOST IMPORTANT, WHY: This is must-have information.
Your audience will walk away with specific ideas, strategies and concepts
to build the strongest possible relationships with their customers, clients
and fellow employees. Shep will work with you to design and customize a
program to meet your needs and desired outcomes. And most important,
the audience will have fun!
Email us or call the number below to talk about how Shep can fit into your
next program!
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Home Client Meeting Tools Behavioral Assessments Client Testimonials Fees
Knowledge Products Other Resources Read Shep's Articles Shepard Letter Articles Site Map
Some of Shep's Clients Speaking Topics The Customer Focus Watch a Preview Video
Who Is Shep Hyken
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service and customer experience
speaker and expert. He is also the creator of The Customer Focus™ program.
This is a customer service training program that helps companies develop a
customer service culture, creates loyal customers and creates a better
environment for employees (internal customer service). For more information
on The Customer Focus™ program, please click here. (www.
TheCustomerFocus.com)
with companies who want to build loyal relationships with their customers
and employees. His customer service articles have been read in hundreds
of publications, and he is the author of Moments of Magic™, The Loyal
Customer and the Wall Street Journal best selling book The Cult of the
Customer. In 1983 Shep founded Shepard Presentations and since then
has worked with hundreds of companies and associations. Some of his
clients include American Airlines, Aetna, AAA, Anheuser-Busch, AT&T,
Abbott Laboratories, American Express - and that's just a few of the A's!
WHAT: Shep mixes important information with entertainment (humor and
magic) to create exciting programs for his audiences. His main speaking
topics focus on the customer experience, customer loyalty, customer
service, internal service, business relationships (customers and employees)
and a motivational program titled You Are the Magic!
WHEN & WHERE: At your next event when and where it is important
that your audience leaves with tools, ideas and concepts they can put to
use immediately. Shep promises to deliver one of the most exciting and
memorable programs your audience will ever experience!
AND MOST IMPORTANT, WHY: This is must-have information.
Your audience will walk away with specific ideas, strategies and concepts
to build the strongest possible relationships with their customers, clients
and fellow employees. Shep will work with you to design and customize a
program to meet your needs and desired outcomes. And most important,
the audience will have fun!
Email us or call the number below to talk about how Shep can fit into your
next program!
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Home Client Meeting Tools Behavioral Assessments Client Testimonials Fees
Knowledge Products Other Resources Read Shep's Articles Shepard Letter Articles Site Map
Some of Shep's Clients Speaking Topics The Customer Focus Watch a Preview Video
Who Is Shep Hyken
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service and customer experience
speaker and expert. He is also the creator of The Customer Focus™ program.
This is a customer service training program that helps companies develop a
customer service culture, creates loyal customers and creates a better
environment for employees (internal customer service). For more information
on The Customer Focus™ program, please click here. (www.
TheCustomerFocus.com)
| Shep Hyken: Customer Service Speaker and Expert. Providing programs on amazing customer service, customer loyalty, internal service and more. |
| A Customer Service Culture |
| A Customer Loyalty Mindset |
| Click here for a free subscription to The Shepard Letter. Shep's short monthly newsletter includes articles, business tips and more. Subscribe now! |
